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VPN Sign in loop

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  • 1 has this problem
  • Last reply by Andrew

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I cannot get Mozilla VPN to function on my windows 10 computer. The app gets stuck in a loop on the 'waiting for sign in subscription confirmation'. The app works on my apple phone but I have not been able to get it to work on my windows 10 computer. I have tried restarting my computer, re-installing the Mozilla VPN app, and deleting appdata but nothing has worked

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If you have an active subscription, contact the Mozilla VPN team directly:

Log into your account at, click manage next to Subscriptions, and click support.


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