Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird addressing

  • 17 replies
  • 5 have this problem
  • 303 views
  • Last reply by Stans

more options

Since the latest update I cannot send emails to multiple addresses. Previously I coud enter one address hit rtn and a second address box would appear. What Know

Chosen solution

This was changed in v78. You no longer get new lines for additional recipients, instead, you simply enter them all on the same line, separated by a comma. Type a comma instead of pressing Enter, followed by the second address and so on.

Read this answer in context 👍 2

All Replies (17)

more options

Chosen Solution

This was changed in v78. You no longer get new lines for additional recipients, instead, you simply enter them all on the same line, separated by a comma. Type a comma instead of pressing Enter, followed by the second address and so on.

Helpful?

more options

As suggested, if I type a comma the next (2nd) email address will not be populated from the address book and it will be a totally manual entry. Unfortunately I do not have that good a memory to memorize 120 email addresses in my address book. The remaining entries are all in red and they never get the email. Essentially, I know of no way to send an email to multiple addresses after this version update!

Helpful?

more options

It would be great if there would be an option to set this back to one address per line.

I find it much clearer to have one address per line. It is easier to check the addresses before sending. Especially if I have to send a mail to more than e.g. 10 recipients.

One line for multiple addresses is not an improvement in my case.

Helpful?

more options

Gmgshopper; You can pick out the additional addresses from the Contact Sidebar (F9). After locating the additional address click on the appropriate "Add to" and the address is added. You still have to add a comma between the addresses. Perhaps not as convenient as the multiple address lines but the correct address will be added.

Helpful?

more options

F9 doesn't bring up Contact Sidebar and not available through options

Helpful?

more options

Whose idea was it to impose this on users? I can see no way in which it helps!

Please add a setting that lets us get back to what worked so well before! If there is someone who finds the new scheme better, they can still get it, but for those who have been happy for years with the previous arrangement we could get back to being more productive. Now I have extra steps when replying to someone: How is that an advantage?

Helpful?

more options

rlwilsonjr said

Whose idea was it to impose this on users? I can see no way in which it helps! Please add a setting that lets us get back to what worked so well before! If there is someone who finds the new scheme better, they can still get it, but for those who have been happy for years with the previous arrangement we could get back to being more productive. Now I have extra steps when replying to someone: How is that an advantage?

Disable automatic updates in Thunderbird's Options. If you don't, then expect Thunderbird to automatically update, as has been the default behaviour for years.

Helpful?

more options

I'm not keen on this arbitrary change either, though contrary to what 'gmgshoppe' says, I find that second and subsequent addresses do pop up if they're in the address book (although I've not checked to see if ALL address books are searched). Nonetheless it's confusing and unnecessary. Stan's idea to disable automatic updates isn't frightfully helpful if the offending update has already happened. Besides, this seems less an 'update', more a regressive step, and TB authors should take note of the comments. I'd like to think it might be changed back, but if I disabled updates I'd never know.

Helpful?

more options

ramasaig said

Stan's idea to disable automatic updates isn't frightfully helpful if the offending update has already happened. Besides, this seems less an 'update', more a regressive step, and TB authors should take note of the comments. I'd like to think it might be changed back, but if I disabled updates I'd never know.

It's not going to be changed back because it's a far more efficient way of managing multiple addresses in any and all of the recipient fields, and it was in Tbird's development road map specifically for that reason (efficiency). Disabling automatic updates should help you stick to the previous version (68) AFTER downgrading from v78, which is the only option at the moment to get back the old inefficient addressing layout. Also, this Addressing an Email will help with taking advantage of the new layout for those who care to even try.

Lastly, as far as I know, feedback shared here is also shared with the dev team, but you have to understand and appreciate that not every opinion can be put into action for any number of reasons, so it's unrealistic to expect all your desired changes to be implemented. Believe it or not, the number of users that despise the new layout is far smaller than those who have no issues with it, but because no one is starting threads to praise or express their indifference towards the new layout, doesn't mean the majority of users hate it enough to warrant going back to the old layout.

Helpful?

more options

Stans said

This was changed in v78. You no longer get new lines for additional recipients, instead, you simply enter them all on the same line, separated by a comma. Type a comma instead of pressing Enter, followed by the second address and so on.

Stans - it would be a good idea if Thunderbird's help file on this didn't say "Adding new recipients There are several ways of adding one or more new recipients to your message:

   Type a recipient directly into the address field, then press Enter. In the same line, just type another one and press Enter again. Note: Do not enter any comma or semi-colon between recipient items, as Thunderbird will handle the technicalities for you. "

And I agree with the others that this isn't the most user-friendly of things to have been updated. Joola

Helpful?

more options

Follow the KB article's instructions instead, that is, press Enter after each recipient and let Thunderbird handle the rest. Pressing Enter is far more easier and quicker than adding a comma or semicolon, don't you think? It should take you no more than a few minutes to get familiar with the new layout.

Helpful?

more options

Pressing 'Enter' after an address takes me to the 'Subject' box (that's how 'TB handles the rest'). Stans comments above seem inconsistent with what he/she has said before. I'd agree that pressing 'Enter' is generally easier than a comma, simply because the key is larger. But it does NOT have the same effect. My principal objection to the new method is that it's much harder to check multiple addresses when they're all in one continuos line. Looks to me like change for change's sake.

Helpful?

more options

ramasaig said

Pressing 'Enter' after an address takes me to the 'Subject' box (that's how 'TB handles the rest'). Stans comments above seem inconsistent with what he/she has said before. I'd agree that pressing 'Enter' is generally easier than a comma, simply because the key is larger. But it does NOT have the same effect.

When TB 78 came out, that KB article had not been updated for v78 yet, but the new layout was already in use. All I had to do is add a recipient, put a comma immediately after and Thunderbird automatically enclosed the recipient in a "pill" (the comma becomes invisible because it's the separator I used), with the cursor waiting for me to input another recipient. This is still the way it behaves on my end. If I'm typing an address that isn't in any address book, it get's enclosed in a pill as soon as I type a comma immediately after it and does not stay red as someone said. The same is the case when I'm entering an address that is saved in an address book. I simply select the correct address (using the up and down arrow keys) from the suggested ones and type a comma. The selected address gets added and enclosed in a pill, with no comma in sight. Using a comma still works, but the KB articles notes that you don't need to use a comma to separate the addresses. Press Enter instead, and I concur with the article's recommendation because it is a quick and easy approach. In fact, on my end I can use comma or Enter interchangably and the outcome is the SAME each time, so I don't see where my "inconsistency" stems from.

Pressing Enter AFTER the last recipient has already been enclosed in a pill does take you to the Subject box. Perhaps your issue arises from visibility challenges and you're having a hard time telling if a recipient has already been encosed in a pill (This is Thunderbird taking care of the technicalities for you) and the cursor awaits your input of the next recipient.

Helpful?

more options

Thank you for this further explanation. I've tried it. Pressing 'Return' works as you say if you use the arrow keys to select offered addresses, but not if you use the mouse. If you select by clicking with the mouse, you are deemed to have finished, and Return takes you to the subject box, so to continue adding addreses you have to use a comma. I find that confusing and inconsistent. The only safe thing to do, therefore, is to use only the comma. Only slightly more difficult than pressing Return, I accept, but something that just seems new for its own sake. I expect I'll get used to it.

Helpful?

more options

If you use the mouse to select an address from the suggested ones, you do NOT need to press Enter or type a comma before adding the next recipient. As soon as you (left) click an address, it gets added and enclosed in a pill and the cursor waits in line for your next recipient.

Modified by Stans

Helpful?

more options

Thank you. That works for me. As I said before, I'm sure I'll get used to it eventually but the entire change in that area just seems unnecessary. It's a bit like politics: you vote for somebody/use their software and then you have to take what you get. I'm fully conscious that TB is free, and it's been good to me for over twenty years.

Helpful?

more options

ramasaig said

the entire change in that area just seems unnecessary. It's a bit like politics: you vote for somebody/use their software and then you have to take what you get.

This new layout is a milestone improvement when you're handling multiple recipients in the To, Cc and Bcc fields. Changing multiple recipients from one field to another or removing them are far less tedious processes than they were in the old layout, but not everyone is going to appreciate that especially if your use case/work flow doesn't involve doing so. While it seems unnecessary to you, it was necessary for many others, otherwise there would've been no reason to change anything. I understand your sentiments over this change, but you are misguided if you think it was merely change for the sake of change. You may now be wondering why can't both layouts be kept to allow the user to choose whichever they prefer. Well, I'll let you ponder on that and see what plausible explanation you can come up with by yourself.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.