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FireFox crashes on install

  • 1 reply
  • 1 has this problem
  • Last reply by greg65

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Firefox always crashes when I try to install it. I have tried many versions including 75,78,80. I have tried starting it in safe mode. Starting in safe mode also crashes. Running Windows 10.

I have tried: uninstalling and reinstalling rebooting the computer scanning for viruses (Did not find any) Installed newest video driver starting in safe mode (never works)

Chrome and Edge run fine.

Mozilla Crash Reporter report:

BreakpadReserveAddress: 1443205545984 BreakpadReserveSize: 83886080 BuildID: 20200630195452 CPUMicrocodeVersion: 0x20 CrashTime: 1594231937 Email: FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1594227394 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","vcruntime140.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["dbgcore.dll","dhcpcsvc.dll","version.dll","netprofm.dll","avrt.dll","nlaapi.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","d3d11.dll","D3DCOMPILER_47.dll","apphelp.dll","uxtheme.dll","dwmapi.dll","dbghelp.dll","DXCore.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","kernel.appcore.dll","powrprof.dll","profapi.dll","msasn1.dll","bcrypt.dll","bcryptPrimitives.dll","msvcp_win.dll","cryptsp.dll","gdi32full.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","ucrtbase.dll","KERNELBASE.dll","","crypt32.dll","shell32.dll","setupapi.dll","psapi.dll","msvcrt.dll","sechost.dll","oleaut32.dll","ws2_32.dll","kernel32.dll","clbcatq.dll","SHCore.dll","gdi32.dll","rpcrt4.dll","nsi.dll","shlwapi.dll","imm32.dll","user32.dll","combase.dll","ole32.dll","advapi32.dll","ntdll.dll","usp10.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","webauthn.dll","wsock32.dll"],"Mozilla Corporation":["firefox.exe","lgpllibs.dll","xul.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 324 StartupCrash: 1 StartupTime: 1594231934 ThreadIdNameMapping: 15248:"Gecko_IOThread",18828:"Timer",19052:"Link Monitor #1",13952:"Socket Thread",15964:"Permission",11548:"BackgroundThreadPool #1",15144:"JS Watchdog",18912:"JS Helper",19192:"JS Helper",3596:"JS Helper",16984:"JS Helper", Throttleable: 1 URL: UptimeTS: 46.38065 Vendor: Mozilla Version: 78.0.1

This report also contains technical information about the state of the application when it crashed.

Thank you for any help you can supply.

All Replies (2)

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In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;
If you can't get Firefox to open, you will have to do this the hard way.
Open the file browser / explorer on your computer.
Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder.
Press the Reply button. Now go to the reply box and paste them in.


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Crash ID: bp-ed5e66a4-0b8a-40f3-a1f2-e7cd30200709 Crash ID: bp-a87751c4-20c9-4122-900c-a19620200709 Crash ID: bp-12fd486c-d750-42fd-ae3b-384680200708 Crash ID: bp-74580430-2d68-4954-a64a-1fd680200708 Crash ID: bp-bbd16845-3fa6-424c-8c3c-cafea0200708 Crash ID: bp-eb2ec613-560b-422b-b9d0-d9cee0200708 Crash ID: bp-5d1429fc-8644-4e62-b7d4-79dff0200708


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