Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

See an old firefox installation in "send tab to other device" that has already been removed in "Devices & apps"

  • 4 replies
  • 1 has this problem
  • 23 views
  • Last reply by Thomas

more options

On Firefox for Android, I see a "phantom" device that I no longer have access to.

This device has already been removed in my "Devices & apps" setting within my firefox account but I can't find a way to make it disappear from the "Send tab to other device" list in Firefox for Android, and have no idea why it continues to show up.

I've cleared the data on Android, logged out and logged back in, synced manually, and nothing I've tried seems to help.

On Firefox for Android, I see a "phantom" device that I no longer have access to. This device has already been removed in my "Devices & apps" setting within my firefox account but I can't find a way to make it disappear from the "Send tab to other device" list in Firefox for Android, and have no idea why it continues to show up. I've cleared the data on Android, logged out and logged back in, synced manually, and nothing I've tried seems to help.

Chosen solution

Hi

Fair point, we have recently tidied up our Google Play store listings. The new Firefox for Android is availabe as Firefox for Android Beta. We are still resolving some issues, but it is already good enough to use as a browser and has improved tab and content sharing options.

Read this answer in context 👍 0

All Replies (4)

more options

Hi Thomas

I recommend that you try the new Firefox Preview browser, available in the Google Play store. That is the future of our work on Firefox for the Android platform and I have not had this issue myself using it (and I am connected to several devices, so tidying them up is sometimes really useful!).

more options

I don't have Firefox Preview as a listing in the Canadian Google Play store. Do you have other suggestions? I am hesitant to try Nightly but would consider Firefox Focus once I know more about the differences.

more options

Chosen Solution

Hi

Fair point, we have recently tidied up our Google Play store listings. The new Firefox for Android is availabe as Firefox for Android Beta. We are still resolving some issues, but it is already good enough to use as a browser and has improved tab and content sharing options.

Modified by Paul

more options

That worked. Thanks Seburo!