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Google Meet sticks at Getting Ready screen

  • 2 replies
  • 1 has this problem
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  • Last reply by pts2

pts2
pts2
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Google Meet sticks on the Getting Ready screen in Firefox 77.0.1, on Mac OS 10.14.6 (Mojave) but works normally on Chrome. I also have trouble with some parts of Google Docs. For example, spreadsheets will download normally but will not display, where .doc or .docx files will display normally. Likewise, everything fine in Chrome.

Any suggestions for how to remedy this much appreciated. Thanks in advance.

Google Meet sticks on the Getting Ready screen in Firefox 77.0.1, on Mac OS 10.14.6 (Mojave) but works normally on Chrome. I also have trouble with some parts of Google Docs. For example, spreadsheets will download normally but will not display, where .doc or .docx files will display normally. Likewise, everything fine in Chrome. Any suggestions for how to remedy this much appreciated. Thanks in advance.

All Replies (2)

Shashank Shekhar
Shashank Shekhar
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Hi pts2, glad to see you on Mozilla Support Forum.

You can solve Google Meet issue by clearing Cookies and Site Data for your Browser.

  • Click the menu button. and select Options. Preferences.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.

And, For Google Docs you can try opening browser in Safe mode, it will disable all the add ons and extensions which will help in fixing many problems.

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.

If it doesn't worked, then feel free to ask in Reply Section. thanks for raising your question in Mozilla Support Forum.

pts2
pts2 Question owner
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Thanks very much for the prompt reply and for the tips. I should've thought to clear cookies and site data. I'll test Google Docs right now and test Meet as soon as I can get something set up.