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sync issues with Samsung Galaxy S10e

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  • 1 has this problem
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  • Last reply by Seburo

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I upgraded my phone from the Samsung Galaxy S7 to the S10e.

I have my desktop and laptop set up to sync Firefox and both are running the most current versions.

My s7 also was set to sync and was working just fine.

I downloaded the most version of Firefox for Android on to the S10e. I've been successful at connecting the device to my account (it shows in the list of devices).

However, it is unwilling to actually synchronize. When I go to accounts, it says "sync: never" and the categories to be synced are grayed out (bookmarks, history, etc).

I've uninstalled/reinstalled, I've restarted the device, I've clicked sync in the laptop version.

I don't know what else I am missing?

Firefox Browser 68.8.1 on the S10e Firefox 76.0.1 on the Apple MacBook Pro (I don't know the version on my PC desktop, but pretty sure it's up to date)

Chosen solution

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

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Chosen Solution

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

Helpful?

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