Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to prevent media playback (radio) from stopping after a few minutes?

  • 9 replies
  • 2 have this problem
  • 332 views
  • Last reply by Paul

more options

Upgrade of new Firefox Beta now causes media playback to stop. BBC radio and podcasts now stop after a few minutes. They used to play continuously no problem at all, even when screensaver on. What has changed?

Upgrade of new Firefox Beta now causes media playback to stop. BBC radio and podcasts now stop after a few minutes. They used to play continuously no problem at all, even when screensaver on. What has changed?

Chosen solution

Hi

I think we have an underlying issue that we need to look into as Firefox Preview is rolled out. As such, I have filed https://github.com/mozilla-mobile/fenix/issues/10292 and will work with the team to get this resolved.

Read this answer in context 👍 0

All Replies (9)

more options

Hi

Are you playing this media when you have a strong WiFi signal?

more options

Hi Seburo. Thx for taking the time to reply. Problem does not occur with regular Firefox or with Chrome (I don't use other browsers), only Firefox Beta. Signal strength is not an issue. Nor is screensave mode. Playback stops after c.120 seconds if touchscreen not touched. If screen touched then media play for an additional 60 seconds before stopping. Seems to be a bug somewhere that prevents continuous streaming. Have tried the same BBC radio broadcasts on Android and iOS - each with the same result. This leads me to conclude that the glitch is with the Firefox Beta upgrade, because all worked OK before I installed the newest version.

more options

Ok.

What version of Android is installed on your device?

more options

9 PKQ1.190319.001

more options

Hi

Are you signed into a BBC account to listen to the audio?

more options

No, I was accessing its content via browser. I have reverted to the standard Firefox, ie not Beta, and it's working OK. Clearly a glitch somewhere between that latest release of Beta and its predecessor.

more options

I wa just trying to find the similar content so I can test it here, but I am glad to hear that you have a solution.

more options

None of the content I was trying to access (namely anything available on the BBC Sounds: https://www.bbc.co.uk/sounds) worked, yet it did on Chrome. Apologies if I hadn't made that clear. I uninstalled that upgraded Beta version of Firefox and went back to using the old browser. Voila, problem solved. Once again, thanks for reaching out. Not sure if you have a method of relaying this UX info to Mozilla, but please send it if you can.

more options

Chosen Solution

Hi

I think we have an underlying issue that we need to look into as Firefox Preview is rolled out. As such, I have filed https://github.com/mozilla-mobile/fenix/issues/10292 and will work with the team to get this resolved.