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In Thunderbird 68.3.1 (64-bit) Mac, I can no longer change font colors.

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In Thunderbird 68.3.1 (64-bit) Mac, I can no longer change font colors. I have made no changes to the configuration of the program and this font color issue only started with this latest release of Thunderbird.

Steps (as I've always done): 1. I highlight the regular text in the text body, 2. click to change color, 3. select the color, 4. click "OK",

.... but the color stays black.

Have tried different fonts, etc..

This problem did not exist in the previous version.

Please help!

Thanks,

In Thunderbird 68.3.1 (64-bit) Mac, I can no longer change font colors. I have made no changes to the configuration of the program and this font color issue only started with this latest release of Thunderbird. Steps (as I've always done): 1. I highlight the regular text in the text body, 2. click to change color, 3. select the color, 4. click "OK", .... but the color stays black. Have tried different fonts, etc.. This problem did not exist in the previous version. Please help! Thanks,

Modified by Firefox

Chosen solution

This bug appears to apply. https://bugzilla.mozilla.org/show_bug.cgi?id=1605557

The work around is given to close the mac color picker before you close Thunderbirds.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

Matt
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3399 solutions 23577 answers

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
To diagnose problems with Thunderbird, try the following: *Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

Question owner

Nope, even in save mode, I still cannot change text colors.

Should I post a video demonstrating the issue?

Thanks,

Nope, even in save mode, I still cannot change text colors. Should I post a video demonstrating the issue? Thanks,

Question owner

Below is an image showing the steps to try to change the font color.

Not only does trying to change the font color fail, but if I go back and open an old email, edit it, and resend it, then the colors that were in that email are now lost (reply colors). The whole email is now black text only.

What the heck???

Hope this additional info helps.

Below is an image showing the steps to try to change the font color. Not only does trying to change the font color fail, but if I go back and open an old email, edit it, and resend it, then the colors that were in that email are now lost (reply colors). The whole email is now black text only. What the heck??? Hope this additional info helps.

Question owner

I can easily reproduce this problem on two Mac computers.

One Mac computer is running 10.14. One Mac computer is running 10.15.

The old version of TB works.

But 68.3.1 does not let me change font colors.

I can easily reproduce this problem on two Mac computers. One Mac computer is running 10.14. One Mac computer is running 10.15. The old version of TB works. But 68.3.1 does not let me change font colors.
muller2k 0 solutions 3 answers

I have the same problem. What to do? Please let me know at muller2k@gmx.net - thank you !

I have the same problem. What to do? Please let me know at muller2k@gmx.net - thank you !
muller2k 0 solutions 3 answers

Does anybody know if there is already an update to the question above. Still encountering this problem with Thunderbird 68.3.1 and OS X El Capitan v. 10.11.6. Thank you for your support!

Does anybody know if there is already an update to the question above. Still encountering this problem with Thunderbird 68.3.1 and OS X El Capitan v. 10.11.6. Thank you for your support!

Question owner

I posted a video of the problem and even submitted a bugzilla report. That bug had already been reported but was as of a couple days ago "UNVERIFIED". Jeeez.

I've moved to mac mail for the time being.

Doesn't anyone test this stuff?

(
I posted a video of the problem and even submitted a bugzilla report. That bug had already been reported but was as of a couple days ago "UNVERIFIED". Jeeez. I've moved to mac mail for the time being. Doesn't anyone test this stuff? :(
Matt
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3399 solutions 23577 answers

So what is the link the the bug report. I have looked and can't find one Unverified is not a status, unconfirmed is. All new bug go to a status of unconfirmed as unless someone else can reproduce it, it is not considered a new bug.

If you posted a video, where is the link to it? I don't see that in this topic either.

Now lets get real. You opened this topic just before Christmas (December 20) , and it is now new years day. Just what did you expect to happen in that part of the year really. Mot volunteers have families that monopolize their time around Christmas.

As for testing this stuff, apple users represent about 10% of Thunderbird users. I don't know id the releaseQA have a apple volunteer. Perhaps you could help them out with that.

This support form does not have a regular contributor that uses apple. I certainly don't. Why apple folk pay a premium for junk made in china Vs non apple junk made in China I have no idea. But I will not be joining them. So if you feel a little alone, that is probably because you are.

So what is the link the the bug report. I have looked and can't find one Unverified is not a status, unconfirmed is. All new bug go to a status of unconfirmed as unless someone else can reproduce it, it is not considered a new bug. If you posted a video, where is the link to it? I don't see that in this topic either. Now lets get real. You opened this topic just before Christmas (December 20) , and it is now new years day. Just what did you expect to happen in that part of the year really. Mot volunteers have families that monopolize their time around Christmas. As for testing this stuff, apple users represent about 10% of Thunderbird users. I don't know id the releaseQA have a apple volunteer. Perhaps you could help them out with that. This support form does not have a regular contributor that uses apple. I certainly don't. Why apple folk pay a premium for junk made in china Vs non apple junk made in China I have no idea. But I will not be joining them. So if you feel a little alone, that is probably because you are.
Ananda70 3 solutions 69 answers

I can NOT change colors of type fonts, words, etc. Same problem everyone speaks of ... and I see/try the suggestions ... but obviously by the entries here ... there is no "fix" that works.

Sooo, what the H... is the problem with Mozilla, that they do NOT fix this simple and most fun/important matter???

so much fun and functionality is gone!! What for? and WHY do they not fix this "NO CHARM" HEADACHE!!

I can NOT change colors of type fonts, words, etc. Same problem everyone speaks of ... and I see/try the suggestions ... but obviously by the entries here ... there is no "fix" that works. Sooo, what the H... is the problem with Mozilla, that they do NOT fix this simple and most fun/important matter??? so much fun and functionality is gone!! What for? and WHY do they not fix this "NO CHARM" HEADACHE!!

Question owner

I've reproduced this problem now on three computers. Two with MacOS 10.15.2 and one with 10.14.6. I love TB and have used it for almost 20 years. I hope they fix this soon.

I've reproduced this problem now on three computers. Two with MacOS 10.15.2 and one with 10.14.6. I love TB and have used it for almost 20 years. I hope they fix this soon.
sfhowes
  • Top 10 Contributor
1931 solutions 9669 answers
The bug report provides a workaround: https://support.mozilla.org/en-US/questions/1276138#answer-1278125
Matt
  • Top 10 Contributor
  • Moderator
3399 solutions 23577 answers

Chosen Solution

This bug appears to apply. https://bugzilla.mozilla.org/show_bug.cgi?id=1605557

The work around is given to close the mac color picker before you close Thunderbirds.

This bug appears to apply. https://bugzilla.mozilla.org/show_bug.cgi?id=1605557 The work around is given to close the mac color picker before you close Thunderbirds.
Lori R 0 solutions 6 answers

I have this problem (similar) - I can't change my font size since I updated. (Sorry, I don't have a Mac but I can't change my font size in a message now other than what I've selected as my default size)

I have this problem (similar) - I can't change my font size since I updated. (Sorry, I don't have a Mac but I can't change my font size in a message now other than what I've selected as my default size)

Modified by Lori R

muller2k 0 solutions 3 answers

does anybody know if meanwhile that text colour problem with TB and MAC OS has been solved? Is there an update solving the problem? im my version Thunderbird 68.4.1 (64-bit) I still cannot change the colour for emails with my OS X El Capitan iMac. Thanks for your help! p Lori R said

I have this problem (similar) - I can't change my font size since I updated. (Sorry, I don't have a Mac but I can't change my font size in a message now other than what I've selected as my default size)
does anybody know if meanwhile that text colour problem with TB and MAC OS has been solved? Is there an update solving the problem? im my version Thunderbird 68.4.1 (64-bit) I still cannot change the colour for emails with my OS X El Capitan iMac. Thanks for your help! p ''Lori R [[#answer-1278693|said]]'' <blockquote> I have this problem (similar) - I can't change my font size since I updated. (Sorry, I don't have a Mac but I can't change my font size in a message now other than what I've selected as my default size) </blockquote>
sfhowes
  • Top 10 Contributor
1931 solutions 9669 answers

muller2k said

does anybody know if meanwhile that text colour problem with TB and MAC OS has been solved? Is there an update solving the problem? im my version Thunderbird 68.4.1 (64-bit) I still cannot change the colour for emails with my OS X El Capitan iMac. Thanks for your help! p

See this post and the following one with a video that explains how to change the text color on the Mac:

https://support.mozilla.org/en-US/questions/1276138#answer-1278599

''muller2k [[#answer-1281955|said]]'' <blockquote> does anybody know if meanwhile that text colour problem with TB and MAC OS has been solved? Is there an update solving the problem? im my version Thunderbird 68.4.1 (64-bit) I still cannot change the colour for emails with my OS X El Capitan iMac. Thanks for your help! p </blockquote> See this post and the following one with a video that explains how to change the text color on the Mac: https://support.mozilla.org/en-US/questions/1276138#answer-1278599
Matt
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3399 solutions 23577 answers

Matt said

This bug appears to apply. https://bugzilla.mozilla.org/show_bug.cgi?id=1605557 The work around is given to close the mac color picker before you close Thunderbirds.

I think I have already said how to fix it. This being the second person posting a me to without reading, I will mark this as solved and lock it.

''Matt [[#answer-1278469|said]]'' <blockquote> This bug appears to apply. https://bugzilla.mozilla.org/show_bug.cgi?id=1605557 The work around is given to close the mac color picker before you close Thunderbirds. </blockquote> I think I have already said how to fix it. This being the second person posting a me to without reading, I will mark this as solved and lock it.