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How to open fresh install of Firefox when it tells you there is already a version open?

Posted

Hi,

I have spent hours dealing with this issue. I hope someone is able to assist me.

I ran into some issues with Firefox so I went to reinstall it but I am unable to open it. I noticed even after uninstalling it it was still showing up when I do control/alt/del. I have tried to close it but it won't close. I have tried almost every option I can find online to force close it.

My issue is when trying to open my new version of Firefox I am told I have a version running and must close it.

I have tried to delete it I don't know how many times.

I am running Windows 10.

Is someone able to assist me? It would greatly be appreciated.

I hope someone can help me as this is getting very frustrating.

Thank you .

Hi, I have spent hours dealing with this issue. I hope someone is able to assist me. I ran into some issues with Firefox so I went to reinstall it but I am unable to open it. I noticed even after uninstalling it it was still showing up when I do control/alt/del. I have tried to close it but it won't close. I have tried almost every option I can find online to force close it. My issue is when trying to open my new version of Firefox I am told I have a version running and must close it. I have tried to delete it I don't know how many times. I am running Windows 10. Is someone able to assist me? It would greatly be appreciated. I hope someone can help me as this is getting very frustrating. Thank you .

Chosen solution

Problem Solved!

Who would have ever thought "Customer Support" from another product would put me on the right track to resolve my issue.

Solution:

1) Go into Safe Mode with Networking 2) Open up Task Manager 3) Delete all copies Firefox which are open 4) Restart computer

When my computer restarted my problem was solved as Firefox opened up on the restart.

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FredMcD
  • Top 10 Contributor
4334 solutions 60976 answers
What's your computer system and Firefox version? https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://www.basezap.com/cant-open-firefox-because-a-copy-of-firefox-is-already-open-mac/ https://apple.stackexchange.com/questions/196771/cant-open-firefox-because-a-copy-of-firefox-is-already-open http://kb.mozillazine.org/Firefox.exe_always_open
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Question owner

Hi,

Thank you for your response.

I didn't get back to you until for two reasons.

1) I went out and purchased a product called, "FixMeStick". I hoped if there was a virus causing this issue this would find it.

2) The other day I actually managed to restore my computer back a few days. This solved my issue.

However, I just ran my "FixMeStick" which I bought a couple of days ago. I am back with the Firefox issue.

My system is Windows 10.

The version I am running is 71.

I hope someone is able to solve my issue.

Thank you,

Greg Shaw

Hi, Thank you for your response. I didn't get back to you until for two reasons. 1) I went out and purchased a product called, "FixMeStick". I hoped if there was a virus causing this issue this would find it. 2) The other day I actually managed to restore my computer back a few days. This solved my issue. However, I just ran my "FixMeStick" which I bought a couple of days ago. I am back with the Firefox issue. My system is Windows 10. The version I am running is 71. I hope someone is able to solve my issue. Thank you, Greg Shaw
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FredMcD
  • Top 10 Contributor
4334 solutions 60976 answers

Did you check the links I posted?

Did you check the links I posted?
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Question owner

Yes I did.

I was looking at creating a new profile but get the feeling that has to be done from Firefox?

I have tried to unlock my profile but with no success. I actually ended up deleting my whole profile but seems to come back since restoring my system.

I don't know if there is a virus that is why I purchased this device called, "FixMeStick".

Greg Shaw

Yes I did. I was looking at creating a new profile but get the feeling that has to be done from Firefox? I have tried to unlock my profile but with no success. I actually ended up deleting my whole profile but seems to come back since restoring my system. I don't know if there is a virus that is why I purchased this device called, "FixMeStick". Greg Shaw
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FredMcD
  • Top 10 Contributor
4334 solutions 60976 answers

I called for more help.

I called for more help.
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Question owner

Thank you very much!

It was suggested to me by "Customer Support" at "FixMeStick" to "Reset" Firefox.

This is an option I have already looked at but the challenge is you need to be in Firefox. It was then suggested trying to do this in Safe Mode which I will explore.

I can't say enough about the "Customer Support" at "FireMeStick" so if anyone reading this is every considering this product, just know their support is fantastic.

Thank you very much! It was suggested to me by "Customer Support" at "FixMeStick" to "Reset" Firefox. This is an option I have already looked at but the challenge is you need to be in Firefox. It was then suggested trying to do this in Safe Mode which I will explore. I can't say enough about the "Customer Support" at "FireMeStick" so if anyone reading this is every considering this product, just know their support is fantastic.
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Chosen Solution

Problem Solved!

Who would have ever thought "Customer Support" from another product would put me on the right track to resolve my issue.

Solution:

1) Go into Safe Mode with Networking 2) Open up Task Manager 3) Delete all copies Firefox which are open 4) Restart computer

When my computer restarted my problem was solved as Firefox opened up on the restart.

'''Problem Solved!''' Who would have ever thought "Customer Support" from another product would put me on the right track to resolve my issue. '''Solution:''' 1) Go into Safe Mode with Networking 2) Open up Task Manager 3) Delete all copies Firefox which are open 4) Restart computer When my computer restarted my problem was solved as Firefox opened up on the restart.
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FredMcD
  • Top 10 Contributor
4334 solutions 60976 answers

That was very good work. Well Done.

That was very good work. Well Done.
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Question owner

Hi,

Actually, my solution worked at the time but still having this issue. Clearly there is something going on with my system causing me this issue. I am also have similar issues with Google Chrome.

Too bad there is no way to actually contact Firefox directly.

Any assistance would be greatly appreciated.

Hi, Actually, my solution worked at the time but still having this issue. Clearly there is something going on with my system causing me this issue. I am also have similar issues with Google Chrome. Too bad there is no way to actually contact Firefox directly. Any assistance would be greatly appreciated.
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