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Crash bc I am unable to remove synched history from app

Posted

Android App was freezing and crashing on Home Depot page.

I disconnected the synched phone, cleared storage and cache, and uninstalled the app.

I then reinstalled the app, and reconnected to my account. Synch was successful.

HOWEVER, while the old synched device does not show in the device list and the new one does, the old device's History still shows in the History tab, including the aforementioned, evil Home Depot page that froze FF.

When I access the Home Depot page, the app still freezes.

On my desktop, the old device and its history do not show, and the Home Depot page does not freeze or crash FF.

Help!

Android App was freezing and crashing on Home Depot page. I disconnected the synched phone, cleared storage and cache, and uninstalled the app. I then reinstalled the app, and reconnected to my account. Synch was successful. HOWEVER, while the old synched device does not show in the device list and the new one does, the old device's History still shows in the History tab, including the aforementioned, evil Home Depot page that froze FF. When I access the Home Depot page, the app still freezes. On my desktop, the old device and its history do not show, and the Home Depot page does not freeze or crash FF. Help!

Modified by thlew

Chosen solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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jscher2000
  • Top 10 Contributor
8788 solutions 71869 answers

Hi thlew, you can remove a history item on Firefox for Android using the long press menu:

  • tap the address bar to show the sliding panels
  • switch to the History panel
  • long press the item you want to remove until a menu appears
  • tap Remove

As for why the page freezes, I do not know. Based on your report, I'm not inclined to visit!

Hi thlew, you can remove a history item on Firefox for Android using the long press menu: * tap the address bar to show the sliding panels * switch to the History panel * long press the item you want to remove until a menu appears * tap Remove As for why the page freezes, I do not know. Based on your report, I'm not inclined to visit!
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Question owner

Oddly, the Remove option does not appear for the two history items under that device. All of the other options display.

Remove does appear for every history item under the other two devices.

Oddly, the Remove option does not appear for the two history items under that device. All of the other options display. Remove does appear for every history item under the other two devices.
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jscher2000
  • Top 10 Contributor
8788 solutions 71869 answers

I just realized I don't have multiple devices sync'ing history, so I am not familiar with any quirks involved there.

It seems that history of disconnected devices should disappear at some point, but I don't know how to trigger that.

I just realized I don't have multiple devices sync'ing ''history'', so I am not familiar with any quirks involved there. It seems that history of disconnected devices should disappear at some point, but I don't know how to trigger that.
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the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40297 answers

Helpful Reply

I have no experience with Mobile Firefox (for smartphones) and Sync, but my understanding of Sync is that changing the Password for a Firefox Account will clear all user data from the Sync server.

Then as each device is connected back to Sync with the new Password data will be sent to the Sync server afresh. A Password change is not supposed to affect data on a particular device; either Mobile or Desktop / Laptop.

I have no experience with Mobile Firefox (for smartphones) and Sync, but my understanding of Sync is that changing the Password for a Firefox Account will clear all user data from the Sync server. Then as each device is connected back to Sync with the new Password data will be sent to the Sync server afresh. A Password change is not supposed to affect data on a particular device; either Mobile or Desktop / Laptop.
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Question owner

It worked, thank you!

It took about five tries. Cleared history, cache etc. from my desktop, did same on phone, and disconnected both. Reconnected.

Lather, rinse, repeated five times, and it finally worked.

Singled phone is synched.. .but it doesn't show in my synched devices, but what the heck, it works!

It worked, thank you! It took about five tries. Cleared history, cache etc. from my desktop, did same on phone, and disconnected both. Reconnected. Lather, rinse, repeated five times, and it finally worked. Singled phone is synched.. .but it doesn't show in my synched devices, but what the heck, it works!
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Seburo
  • Top 10 Contributor
  • Moderator
816 solutions 6045 answers

Chosen Solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution. Thank you for contacting Mozilla Support.
Was this helpful to you?
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