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How do I get a QR code for the authenticator to scan?

  • 1 reply
  • 1 has this problem
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  • Last reply by Paul

Ray Dunne
Ray Dunne
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I have 3 devices, 2 Androids and a Windows 10 laptop. The laptop and one of my Androids work but when I try to log in with the second Android, it asks to scan a qr code for 2 step authentication. I have no idea what it is asking me to do because I don't get any qr code to scan nor any obvious ways to generate one and I'm getting quite frustrated with this.I don't recall having any issues like this before. It does give me a second option to use a security key, but I don't know anything about that either. It wants a 10 digit key but all the ones I have are 16 or 20 digit. GRRRRR! lol

I have 3 devices, 2 Androids and a Windows 10 laptop. The laptop and one of my Androids work but when I try to log in with the second Android, it asks to scan a qr code for 2 step authentication. I have no idea what it is asking me to do because I don't get any qr code to scan nor any obvious ways to generate one and I'm getting quite frustrated with this.I don't recall having any issues like this before. It does give me a second option to use a security key, but I don't know anything about that either. It wants a 10 digit key but all the ones I have are 16 or 20 digit. GRRRRR! lol

All Replies (1)

Paul
Paul
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  • Top 10 Contributor
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Hi

Are you using Firefox for Android, or are you using Firefox Preview?

This will help me to find the right solution for you.