X
Tap here to go to the mobile version of the site.

Support Forum

All outgoing shows from undisclosed recipients instead of my identityity

Posted

My identiity is correct in account settings.

My identiity is correct in account settings.

Chosen solution

I notice this lifewire link about Undisclosed Recipients, which I would call misleading, but cannot find any official or authoritative source, such as the one in my first reply, that suggests you create an address book entry. In view of the confusion it causes, perhaps this misconception should be laid to rest.

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

More Information

sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

'Undisclosed Recipient' is applied by TB when you Bcc a mailing list and there's no entry in the To: box. If you enter your own address in To: and then enter the mailing list or other contacts in the Bcc box, you can avoid this.

http://kb.mozillazine.org/BCC

'Undisclosed Recipient' is applied by TB when you Bcc a mailing list and there's no entry in the To: box. If you enter your own address in To: and then enter the mailing list or other contacts in the Bcc box, you can avoid this. http://kb.mozillazine.org/BCC
Was this helpful to you? 0
Quote

Question owner

I am not using BCC, the mailing list is used in To:

I am not using BCC, the mailing list is used in To:
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

I'm not aware of 'Undisclosed Recipient' appearing in TB unless mail is sent Bcc, so I can't explain why you see it with To addressing. Perhaps it's inserted by the mail provider when a message is sent to a mailing list.

I'm not aware of 'Undisclosed Recipient' appearing in TB unless mail is sent Bcc, so I can't explain why you see it with To addressing. Perhaps it's inserted by the mail provider when a message is sent to a mailing list.
Was this helpful to you? 0
Quote

Question owner

Checking further, i discovered that if i view sent mail, every email shows it's From:"Undisclosed Recipients" regardless of whether it was sent to a list or an individual. There has to be an error in TB causing it to happen. I rarely use BCC.

Checking further, i discovered that if i view sent mail, every email shows it's From:"Undisclosed Recipients" regardless of whether it was sent to a list or an individual. There has to be an error in TB causing it to happen. I rarely use BCC.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

If you open Tools/Account Settings, select an account in the left pane, is there an entry in the Your Name box, for each account and identity?

If you open Tools/Account Settings, select an account in the left pane, is there an entry in the Your Name box, for each account and identity?
Was this helpful to you?
Quote

Question owner

Yes there is a name for every account.

Yes there is a name for every account.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

Do you have any identity-choosing add-ons? In fact, to see if any add-on is causing this, run TB in safe mode (hold Shift when you launch TB).

Do you have any identity-choosing add-ons? In fact, to see if any add-on is causing this, run TB in safe mode (hold Shift when you launch TB).
Was this helpful to you?
Quote

Question owner

Do not see any add-ons in Safe Mode.

Do not see any add-ons in Safe Mode.
Was this helpful to you?
Quote

Question owner

Sorry, a better check showed Duplicate Contact Manager and Lightning as ad-ons.

Sorry, a better check showed Duplicate Contact Manager and Lightning as ad-ons.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

Disable Duplicate Contact Manager and see if that makes any difference to your outgoing identity.

Disable Duplicate Contact Manager and see if that makes any difference to your outgoing identity.
Was this helpful to you? 0
Quote

Question owner

Disabling the Duplicate Contact Manager made no difference. However, I did some experimentation and found that in my sent file, From: always showed from Undisclosed Recipients. If I removed Undisclosed Recipients from my address book, From: shows as: Me<my email address>. I have restored Undisclosed Recipients in the address book until I hear back from you as it has it's uses. I believe the recipients actually see the correct sender's information. I appreciate your diligence in helping to resolve this issue.

Disabling the Duplicate Contact Manager made no difference. However, I did some experimentation and found that in my sent file, From: always showed from Undisclosed Recipients. If I removed Undisclosed Recipients from my address book, From: shows as: Me<my email address>. I have restored Undisclosed Recipients in the address book until I hear back from you as it has it's uses. I believe the recipients actually see the correct sender's information. I appreciate your diligence in helping to resolve this issue.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

I've never heard of Undisclosed Recipients appearing in an address book, and I don't know why it was appearing in your sent messages, unless the address assigned to it was your own. I suppose it could be entered in Collected Addresses if you Bcc a mailing list, but as mentioned above, it's possible to eliminate it by adding your own address in the To: box.

I've never heard of Undisclosed Recipients appearing in an address book, and I don't know why it was appearing in your sent messages, unless the address assigned to it was your own. I suppose it could be entered in Collected Addresses if you Bcc a mailing list, but as mentioned above, it's possible to eliminate it by adding your own address in the To: box.
Was this helpful to you? 0
Quote

Question owner

There are instructions on the Internet from Mozilla and by Livewire clearly instructing: to use "Unidentified Recipients" create entry in address book for same with user's email address.

There are instructions on the Internet from Mozilla and by Livewire clearly instructing: to use "Unidentified Recipients" create entry in address book for same with user's email address.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1502 solutions 7113 answers

Chosen Solution

I notice this lifewire link about Undisclosed Recipients, which I would call misleading, but cannot find any official or authoritative source, such as the one in my first reply, that suggests you create an address book entry. In view of the confusion it causes, perhaps this misconception should be laid to rest.

I notice this [https://www.lifewire.com/undisclosed-recipients-thunderbird-1173168 lifewire link] about Undisclosed Recipients, which I would call misleading, but cannot find any official or authoritative source, such as the one in my first reply, that suggests you create an address book entry. In view of the confusion it causes, perhaps this misconception should be laid to rest.
Was this helpful to you? 1
Quote

Question owner

I will take your advice, delete the entry in my address book, follow you original reply's method, and trouble you no more.

Many thanks for all your efforts to help me resolve this question.

I will take your advice, delete the entry in my address book, follow you original reply's method, and trouble you no more. Many thanks for all your efforts to help me resolve this question.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.