I logged in my firefox sync account but i don't see my saved data eg. saved passwords, bookmarks etc
I factory reset my phone and installed firefox and logged in with my sync account but there is no data in it eg. Saved passwords, bookmarks etc
Please help me as soon as possible
Additional System Details
- User Agent: Mozilla/5.0 (X11; Linux x86_64:66.0) Gecko/20100101 Firefox/66.0
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.