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Having downloaded Firefox 66 on Ubuntu 17.04, if I try to run FF66, it either fails to run or runs FF57.

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  • Last reply by James

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I have Ubuntu 17.04, and my current FF is 57. I have tried updating several times without success, and now have tried the following:-

  • Downloaded FF66, and from Terminal tried to run the "updater" script, which fails with "./updater: error while loading shared libraries: libmozsqlite3.so: cannot open shared object file: No such file or directory"
  • I tried running the firefox from the same directory, and a FF 57 browser window appears.
  • Looked at software updater, and it showed that FF66 is installed, and when I clicked the "Launch" button, nothing happened.

I have looked for help online without success, and now hope someone will be able to help me get it running. Many thanks,

Chosen solution

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Chosen Solution

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Thank you very much FredMcD. I removed my old version, and reinstalled the new version, but it did lose everything - not the end of the world, but frustrating - it is a shame that all my settings were not preserved for an update. My thanks again!

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DinghySailor said

I have Ubuntu 17.04, and my current FF is 57. I have tried updating several times without success, and now have tried the following:-
  • Downloaded FF66, and from Terminal tried to run the "updater" script, which fails with "./updater: error while loading shared libraries: libmozsqlite3.so: cannot open shared object file: No such file or directory"
  • I tried running the firefox from the same directory, and a FF 57 browser window appears.
  • Looked at software updater, and it showed that FF66 is installed, and when I clicked the "Launch" button, nothing happened.
I have looked for help online without success, and now hope someone will be able to help me get it running. Many thanks,

There is no updater with the tarballs from mozilla.org

If a Firefox 57.0 window is popping up when using ./firefox in 66.0.5 folder then it (Fx 57.0) may have already been running. The 57.0 you posted this thread with appears to be a Ubuntu package build and not from Mozila.

You can either use the 66.0.5 from Mozilla or check for updates in package manager though Linux distros can be a little behind with Firefox updates sometimes.