Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crash report crashes my phone

more options

I have a moto z3 and I installed Firefox to use as my browser and it's something I've used for a long time but whenever Firefox's crash report pops up my phone only shows a blank screen and it's stubbornly tries to stay there. I have to hit the return to home screen button to get rid of it. If I hit the other apps button it immediately pops back up and it usually pops back up several times when I try to hit the home button. I usually don't care about this but recently it started popping up when my phone is off and when it pops up when my phone is off you can interfere with apps like my alarm which is almost made me late for work several times now.

I have a moto z3 and I installed Firefox to use as my browser and it's something I've used for a long time but whenever Firefox's crash report pops up my phone only shows a blank screen and it's stubbornly tries to stay there. I have to hit the return to home screen button to get rid of it. If I hit the other apps button it immediately pops back up and it usually pops back up several times when I try to hit the home button. I usually don't care about this but recently it started popping up when my phone is off and when it pops up when my phone is off you can interfere with apps like my alarm which is almost made me late for work several times now.

All Replies (3)

more options

Go to about:crashes and provide here last few submitted crash ids.

more options

When a crash report pops up it only shows a blank screen. As stated clearly in the original post.

more options

TyDraniu said

Go to about:crashes and provide here last few submitted crash ids.

On my phone the list of crash reports only shows non-submitted ones. The list of submitted reports is empty. I have the impression that crash report crashes while trying to submit the reports.