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The certificate is not trusted

Posted

I am not able to conenct to any website using firefox and get this erro,

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

Please help asap.

I am not able to conenct to any website using firefox and get this erro, The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER Please help asap.

Modified by SIDCYRUS

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

thanks, for providing those details. is this happening in a corporate environment?

thanks, for providing those details. is this happening in a corporate environment?

Question owner

Yes and when I changed about:config as below, security enterprise_roots.enabled ... modified ... boolean ... true

It works, Is it a good thing to do ? or shall I revert my change ?

Yes and when I changed about:config as below, security enterprise_roots.enabled ... modified ... boolean ... true It works, Is it a good thing to do ? or shall I revert my change ?
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

yes, that's probably the right solution in this case - you just need to be aware that your network traffic might be scanned and monitored in this environment by your employer.

yes, that's probably the right solution in this case - you just need to be aware that your network traffic might be scanned and monitored in this environment by your employer.

Question owner

Thank you

Thank you

Question owner

Hi again, were you able to find which certificate causing the issue. May be I can export it from chrome to firefox. I have some pages loading very slow with the enterprise solution. So may be fixing the certificate issue itself would be better if we can.

Hi again, were you able to find which certificate causing the issue. May be I can export it from chrome to firefox. I have some pages loading very slow with the enterprise solution. So may be fixing the certificate issue itself would be better if we can.
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

the information was embedded in your original question. it was some random sounding cert name probably used by some network appliance but i can't remember the details anymore...

edit: exchanged some information via pm

the information was embedded in your original question. it was some random sounding cert name probably used by some network appliance but i can't remember the details anymore... edit: exchanged some information via pm

Modified by philipp