X
Tap here to go to the mobile version of the site.

Safely share files online with encrypted links that “self-destruct.” Try Firefox Send.

Give hackers a swift kick in the cookies. See if your data has been affected by a breach with Firefox Monitor. Try it now.

Access your history, passwords and open tabs wherever you are with Sync. Connect a second device.

Support Forum

How do I find out if an e-mail is undelivered?

Posted

I do not get a 'bounced back' e-mail in the event of an undeliverable message. Outlook used to have this, can it be set up on Thunderbird?

I do not get a 'bounced back' e-mail in the event of an undeliverable message. Outlook used to have this, can it be set up on Thunderbird?
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

More Information

Chris Ilias
  • Moderator
274 solutions 1765 answers

Helpful Reply

Hi, Bounce messages are generated by the server you're trying to send to, so you should get the same messages regardless of what client you're using. If you have reason to believe you're not getting bounce messages that you should, then let us know more details. We'd love to help. :)

Hi, Bounce messages are generated by the server you're trying to send to, so you should get the same messages regardless of what client you're using. If you have reason to believe you're not getting bounce messages that you should, then let us know more details. We'd love to help. :)
Was this helpful to you? 1
Quote

Question owner

The server I am sending to which gives the most trouble is an Ontario outfit by the name of "Start.ca" My provider is 'Shaw.ca' thank you

The server I am sending to which gives the most trouble is an Ontario outfit by the name of "Start.ca" My provider is 'Shaw.ca' thank you
Was this helpful to you?
Quote
Chris Ilias
  • Moderator
274 solutions 1765 answers

Helpful Reply

Could you please provide information about what is making you think messages are not being delivered? That will help us determine what the cause of the problem is and what steps to take.

Could you please provide information about what is making you think messages are not being delivered? That will help us determine what the cause of the problem is and what steps to take.
Was this helpful to you? 1
Quote

Question owner

When I send a message to my brother in Ontario at Start.ca, and ask him to let me know if he has received it , he still does not respond. He has chronic problem with Start.ca in that he knows he is not getting all his messages. Thank you for trying to help. Chisi

When I send a message to my brother in Ontario at Start.ca, and ask him to let me know if he has received it , he still does not respond. He has chronic problem with Start.ca in that he knows he is not getting all his messages. Thank you for trying to help. Chisi
Was this helpful to you?
Quote
Chris Ilias
  • Moderator
274 solutions 1765 answers

Let's start with something simple... Has he checked his spam folder?

Let's start with something simple... Has he checked his spam folder?
Was this helpful to you?
Quote

Question owner

Yes. Sorry for my tardy response. Chisi

Yes. Sorry for my tardy response. Chisi
Was this helpful to you?
Quote
Chris Ilias
  • Moderator
274 solutions 1765 answers

I noticed that you referred to a feature in Outlook. Maybe you're referring to return receipts? That's a standard feature. In the Thunderbird compose window, go to Tools > Return Receipt. For more information, check out the following article: https://support.mozilla.org/en-US/kb/configuration-options-accounts#w_return-receipts-panel

I noticed that you referred to a feature in Outlook. Maybe you're referring to return receipts? That's a standard feature. In the Thunderbird compose window, go to '''Tools > Return Receipt'''. For more information, check out the following article: https://support.mozilla.org/en-US/kb/configuration-options-accounts#w_return-receipts-panel
Was this helpful to you?
Quote

Question owner

It isn't return receipts I;m concerned about. For example if I send a message to a contact who unbeknownst to me has changed their address with Outlook I would get an automatic "bounce back' saying something like 'unknown address' or something. This does not happen with T'bird. thanks for your persistence. Chisi

It isn't return receipts I;m concerned about. For example if I send a message to a contact who unbeknownst to me has changed their address with Outlook I would get an automatic "bounce back' saying something like 'unknown address' or something. This does not happen with T'bird. thanks for your persistence. Chisi
Was this helpful to you?
Quote
Zenos 2265 solutions 12258 answers

Next time you're writing a message, go to Options in the menu and tick the box for Delivery Status Notifications.

If the servers involved support it, you should then get a delivery notice.

However, I don't think all the delivery failure notices are dependent on this setting. A message being deliverable (or not) is largely determined by the receiving server and has little to do with the client involved.

Next time you're writing a message, go to ''Options ''in the menu and tick the box for ''Delivery Status Notifications''. If the servers involved support it, you should then get a delivery notice. However, I don't think all the delivery failure notices are dependent on this setting. A message being deliverable (or not) is largely determined by the receiving server and has little to do with the client involved.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.