About Firefox crashes
Every time I click the back button or leave a website it crashes. I can’t even close the browser and have to restart several times because it will take me back to the last place I visited. I’ve tried everything. All cookies and browsing data are clear. It’s up to date. I’ve uninstalled and re downloaded it several times. My laptop is completely updated. Flash is updated. I don’t have this issue with any other browsers. Firefox is my preference so I’d like to find the problem. Why is it so impossible to get support directly from Mozilla? There should be a report a problem button listed in the settings. I’ve had this problem for the last 3/4 days since the last update. Any help would be greatly appreciated. Thanks.
Additional System Details
- User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 11_4_1 like Mac OS X) AppleWebKit/604.1.34 (KHTML, like Gecko) GSA/58.0.212077146 Mobile/15G77 Safari/604.1
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
To get to Firefox Support open the Help Menu then select Firefox Help. Is that so hard?