Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I consistently receiving error messages during video playback?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Paul

more options

I keep getting an error message saying "Playback failed due to network error" while watching videos. It happens usually after a couple minutes of playback, but it also happens EVERY SINGLE TIME I try to fast forward a video to return to where it was previously stopped. My internet connection is fine, and I have absolutely no connection problems with any other apps or devices. The problem happens consistently across different internet connection access points.

I keep getting an error message saying "Playback failed due to network error" while watching videos. It happens usually after a couple minutes of playback, but it also happens EVERY SINGLE TIME I try to fast forward a video to return to where it was previously stopped. My internet connection is fine, and I have absolutely no connection problems with any other apps or devices. The problem happens consistently across different internet connection access points.

All Replies (1)

more options

Hi

Do you have an example of a video where that is happening so that i can try to replicate the issue and hopefully find a solution for you?