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Doesn’t recognise my user name, I don’t receive the emails when I request a reminder even though it says it has been sent successfully

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  • Last reply by Andrew

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I have tried to get my user name numerous times but don’t get the email.

I have tried to get my user name numerous times but don’t get the email.

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Hello,

Please assist us with providing the following information:

  • Device make, model and version
  • Operating System version
  • Website you are encountering this issue on

Thanks!