X
Tap here to go to the mobile version of the site.
Top Contributor Feature will be unavailable for a short amount of time today until further notice.

Support Forum

Cannot download and newly install on my ASUS ZenPad.

Posted

When I pressed download button in the Google play, it said "DF-DFERH-01 Error occurred while getting information from server". Also when I searched Google Play for FireFox, it said " Not found". Does it mean my mobile device is not compatible for FireFox for Android? Following is my mobile device.

ASUS ZenPad
Model: P028
Android Version: 7.0
When I pressed download button in the Google play, it said "DF-DFERH-01 Error occurred while getting information from server". Also when I searched Google Play for FireFox, it said " Not found". Does it mean my mobile device is not compatible for FireFox for Android? Following is my mobile device. ASUS ZenPad Model: P028 Android Version: 7.0

Chosen solution

Hi

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36

More Information

Seburo
  • Top 10 Contributor
  • Moderator
538 solutions 3823 answers

Helpful Reply

Hi

I should be able to help you with this:

  1. Go to Settings
  2. Tap on Apps or Application Manager.
  3. Select the ALL tab, search for Google Play Store and tap to open it.
  4. Tap Force stop
  5. Tap Clear cache
  6. Tap Clear Data
  7. Now, open Play Store and it will work normally.

I hope that this helps, but if not, please come back here and we can look into a different solution for you.

Hi I should be able to help you with this: # Go to '''Settings''' # Tap on '''Apps''' or '''Application Manager'''. # Select the '''ALL''' tab, search for '''Google Play Store''' and tap to open it. # Tap '''Force stop''' # Tap '''Clear cache''' # Tap '''Clear Data''' # Now, open Play Store and it will work normally. I hope that this helps, but if not, please come back here and we can look into a different solution for you.
Was this helpful to you? 1
Quote

Question owner

Thank you for your advice. I finally downloaded FireFox to my tablet.

I followed your advice but still not successful. The problem was not Google Play Store, but was my account given by my company. My account was not permitted to download any apps from Google Play Store. I applied to my boss and got permission. Then my tablet started downloading.

Without your advice, I must have believed the problem to be Google Play Store. Thank you for your help.

Thank you for your advice. I finally downloaded FireFox to my tablet. I followed your advice but still not successful. The problem was not Google Play Store, but was my account given by my company. My account was not permitted to download any apps from Google Play Store. I applied to my boss and got permission. Then my tablet started downloading. Without your advice, I must have believed the problem to be Google Play Store. Thank you for your help.
Was this helpful to you?
Quote
Seburo
  • Top 10 Contributor
  • Moderator
538 solutions 3823 answers

Chosen Solution

Hi

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hi I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.