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moz-extension comes up in LassPass when I click edit for a url

  • 10 replies
  • 1 has this problem
  • 2 views
  • Last reply by d.

marty
marty
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Using Windows 7 pro. When I use LastPass addon in Firefox and click on a url and then click on "edit", I get the following "mos-extension//fe3c7898-646a-45aa-bb2a-c5c3f39c213d/tabDialog.html?dialog=site" I reinstalled the LastPass firefox addon but no change. If I go into another browser, I don't have this problem so it is evidently a firefox problem. This only recently started, but I can't figure out what change I made that may have caused this problem. Do I need to reinstall Firefox 60.0 (64 bit)? Thanks in advance for any suggestions. Marty

Using Windows 7 pro. When I use LastPass addon in Firefox and click on a url and then click on "edit", I get the following "mos-extension//fe3c7898-646a-45aa-bb2a-c5c3f39c213d/tabDialog.html?dialog=site" I reinstalled the LastPass firefox addon but no change. If I go into another browser, I don't have this problem so it is evidently a firefox problem. This only recently started, but I can't figure out what change I made that may have caused this problem. Do I need to reinstall Firefox 60.0 (64 bit)? Thanks in advance for any suggestions. Marty

Chosen solution

Please review the FAQ's on the Lastpass Support site : https://lastpass.com/support.php?cmd=getproductfaq&product=plugin_ff

You will find there a option to submit a Support Ticket.

This problems has been fixed before by clearing Lastpass Cache.

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All Replies (10)

WestEnd
WestEnd
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Did you check to see if LastPass was updated to work on FF60? Addon problems are something that you need to contact the addon creator to see if there is something different on FF from the others.

Modified by WestEnd

marty
marty Question owner
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WestEnd said

Did you check to see if LastPass was updated to work on FF60? Addon problems are something that you need to contact the addon creator to see if there is something different on FF from the others.

I am using LastPass v 4.10.0

marty
marty Question owner
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I can't get a reply from FireFox. Marty

Shadow110
Shadow110
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Chosen Solution

Please review the FAQ's on the Lastpass Support site : https://lastpass.com/support.php?cmd=getproductfaq&product=plugin_ff

You will find there a option to submit a Support Ticket.

This problems has been fixed before by clearing Lastpass Cache.

cor-el
cor-el
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Try to reinstall Lastpass in case something went wrong with the ID that Firefox uses internally.

marty
marty Question owner
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Pkshadow said

Please review the FAQ's on the Lastpass Support site : https://lastpass.com/support.php?cmd=getproductfaq&product=plugin_ff You will find there a option to submit a Support Ticket. This problems has been fixed before by clearing Lastpass Cache.
marty
marty Question owner
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Thanks pkshadow; Problem sloved, Marty

d.
d.
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I have the same FF60.0/LastPass problem. Cache clearing instructions are wrong but I found it. Clearing the cache has not helped.

cor-el
cor-el
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You can try to uninstall and reinstall LastPass.

d.
d.
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Unin/reinstall didn't help and renewed this window: moz-extension://b69d59d5-4116-6a4b-8db0-d2a715c73ae2 - Login

However, uninstalling, reinstalling, closing and restarting Firefox 60.0 DID resolve the problem. But now to see if it will last.

Modified by d.