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My Fosfire account did not sync correctly, what do I do?

gee2creek
gee2creek
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I have not been able to locate my answer. I have tried for several minutes and do not know what to do. DO I NEED TO CLOSE MY ACCOUNT?

I have not been able to locate my answer. I have tried for several minutes and do not know what to do. DO I NEED TO CLOSE MY ACCOUNT?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi gee2creek, let's review how far you got:

  • You created a Firefox Account to set up Sync (note: that's a different account from your Support website account)
  • You received an email to confirm your Firefox Account, and you confirmed it
  • You set up the Sync service on your Windows 10 Firefox, and it was able to connect
  • You tried to add a Firefox on Android to your Sync account and that isn't working

Is that right? Do you get a specific error message?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Oh, wait, I think I see your other question:

https://support.mozilla.org/questions/1210397