X
Tap here to go to the mobile version of the site.

Support Forum

I have switched from POP to IMAP but cannot delete my POP account.

Posted

I have transferred all my local message folders from my POP account into my IMAP account and then, Instructions followed:- Click on TOOLS>ACCOUNT SETTINGS then select POP ACCOUNT. In Account Settings, POP account is not shown. It shows my email address and things like Server Settings, Copies and Folders, Security etc etc , then repeats My email address which is Highlighted followed by all the same headings as before. There is no reference to POP address. Do I click on the highlighted Email Address? I am cautious as to what would happen if I did!

I have transferred all my local message folders from my POP account into my IMAP account and then, Instructions followed:- Click on TOOLS>ACCOUNT SETTINGS then select POP ACCOUNT. In Account Settings, POP account is not shown. It shows my email address and things like Server Settings, Copies and Folders, Security etc etc , then repeats My email address which is Highlighted followed by all the same headings as before. There is no reference to POP address. Do I click on the highlighted Email Address? I am cautious as to what would happen if I did!
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

More Information

Matt
  • Top 10 Contributor
  • Moderator
2750 solutions 18559 answers

pick the account that says account type pop in Server settings. It is up to you to work out which account you added and which is the pop account you want to remove.

pick the account that says account type pop in Server settings. It is up to you to work out which account you added and which is the pop account you want to remove.
Was this helpful to you? 0
Quote

Question owner

Thanks, Matt I clicked on Server Settings and got the reply "An Account with this name already exists. Please enter a different account name". Every item I clicked on gave me the same message whether I chose my original email address or the repeated email address. I clicked on the email address which was highlighted but nothing happened at all! Back to square one?

Thanks, Matt I clicked on Server Settings and got the reply "An Account with this name already exists. Please enter a different account name". Every item I clicked on gave me the same message whether I chose my original email address or the repeated email address. I clicked on the email address which was highlighted but nothing happened at all! Back to square one?
Was this helpful to you? 0
Quote
Zenos
  • Top 10 Contributor
2194 solutions 11890 answers

You have two accounts with the same name. I suspect one of them is "Local Folders" but you appear, like some other users, to have chosen to rename it.

Go to Tools|Options|Advanced|General→Config Editor

If challenged, tell it you will be careful.

Type mail.accountmanager.localfoldersserver into the search box. (Better than typing: copy and paste it from here.)

It should show you something like server2

Copy that into the search box and add .name, replacing the previous string:

server2.name

Now you will be shown the Local Folders account's name. Double-click it and change its name to Local Folders

Close out, close Thunderbird and re-start.

You should now be able to open Account Settings.

You have two accounts with the same name. I suspect one of them is "Local Folders" but you appear, like some other users, to have chosen to rename it. Go to '''Tools|Options|Advanced|General→Config Editor''' If challenged, tell it you will be careful. Type ''mail.accountmanager.localfoldersserver'' into the search box. (Better than typing: copy and paste it from here.) It should show you something like ''server2'' Copy that into the search box and add ''.name'', replacing the previous string: ''server2.name'' Now you will be shown the Local Folders account's name. Double-click it and change its name to ''Local Folders'' Close out, close Thunderbird and re-start. You should now be able to open Account Settings.

Modified by Zenos

Was this helpful to you? 0
Quote
Matt
  • Top 10 Contributor
  • Moderator
2750 solutions 18559 answers

when you get the error message, add a 1 to the account name where the cursor is blinking. Click ok and then go back now you do not have two accounts of the same name.

when you get the error message, add a 1 to the account name where the cursor is blinking. Click ok and then go back now you do not have two accounts of the same name.
Was this helpful to you? 0
Quote

Question owner

Hi Zenos I followed your instructions but it did not make the slightest alteration to the fact that Account Settings does not show POP3. I can open Account Setttings fro Tools but am confronted with the situation as per my opening comments.

Hi Zenos I followed your instructions but it did not make the slightest alteration to the fact that Account Settings does not show POP3. I can open Account Setttings fro Tools but am confronted with the situation as per my opening comments.
Was this helpful to you? 0
Quote

Question owner

Hi Matt The cursor does not blink. My email address is shown (second one) which is Highlighted in blue but when I click on it ----Nothing!.

Hi Matt The cursor does not blink. My email address is shown (second one) which is Highlighted in blue but when I click on it ----Nothing!.
Was this helpful to you? 0
Quote
Zenos
  • Top 10 Contributor
2194 solutions 11890 answers

I think it's time to ask you to post your settings. Here's the spiel:

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Clear the check box Include account names.
  • Use the button Copy text to clipboard to select all.
  • Paste this in your post.

We don't need the stuff about printers or fonts, so you can chop that off.

I think it's time to ask you to post your settings. Here's the spiel: In order for us to better investigate this issue you need to add a little more non-personal information. Please add the troubleshooting information to your post. To find the Troubleshooting information: * Open '''Help''' (or click on three-line-icon and select '''Help''') * Choose '''Troubleshooting Information''' * Clear the check box '''Include account names'''. * Use the button '''Copy text to clipboard''' to select all. * Paste this in your post. We don't need the stuff about printers or fonts, so you can chop that off.
Was this helpful to you? 1
Quote

Question owner

Zenos, you've probably realised that i'm and old-timer and not at all techy. So I've followed your info re troubleshooting and hopefully i'm going to copy it into this post. Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support web site. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 52.6.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder (Local drive) Application Build ID 20180123185941 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop3.madasafish.com:110 None Normal password relay.plus.net:587 None Normal password true account2 (none) Local Folders None Normal password account3 (imap) mail.madasafish.com:143 None Normal password smtp.madasafish.com:587 None Normal password true Crash Reports Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Lightning 5.4.6 true {e2fda1a4-762b-4020-b5ad-a41df1933103}

I hope this Helps?

Zenos, you've probably realised that i'm and old-timer and not at all techy. So I've followed your info re troubleshooting and hopefully i'm going to copy it into this post. Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support web site. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 52.6.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder (Local drive) Application Build ID 20180123185941 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop3.madasafish.com:110 None Normal password relay.plus.net:587 None Normal password true account2 (none) Local Folders None Normal password account3 (imap) mail.madasafish.com:143 None Normal password smtp.madasafish.com:587 None Normal password true Crash Reports Report ID Submitted All Crash Reports Extensions Name Version Enabled ID Lightning 5.4.6 true {e2fda1a4-762b-4020-b5ad-a41df1933103} I hope this Helps?
Was this helpful to you? 0
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.