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18eighteen January 2005 My Passwordwas created with a character a (-) which I forgot is not available on phone's keyboard , how do I change my oringal password

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I created a Password on my computer (win 8.1) without thinking of the limitations of the pull-up keyboard on my cheap er smart phone. So I can't complete the Sync signup process until I can change my password. Which ever is easiest is to either change the one character or start over is fine with me, just how and where to do it is the question? Android Alcatel onetouch phone with Firefox 52 and the updated 57.0.4 (32 bit) Firefox Quantum on my HP laptop win 8.1 64bit Thanks in advance for any help.

I created a Password on my computer (win 8.1) without thinking of the limitations of the pull-up keyboard on my cheap er smart phone. So I can't complete the Sync signup process until I can change my password. Which ever is easiest is to either change the one character or start over is fine with me, just how and where to do it is the question? Android Alcatel onetouch phone with Firefox 52 and the updated 57.0.4 (32 bit) Firefox Quantum on my HP laptop win 8.1 64bit Thanks in advance for any help.

Chosen solution

We are not able to change user's passwords. Your password and data are encrypted on Mozilla Firefox servers in such a way that even Mozilla can not know what you stored.

Install a keyboard and switch to it such as [Google Keyboard](https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin) that allows typing the - character.

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  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:57.0) Gecko/20100101 Firefox/57.0

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kbrosnan
  • Moderator
541 solutions 3554 answers

Chosen Solution

We are not able to change user's passwords. Your password and data are encrypted on Mozilla Firefox servers in such a way that even Mozilla can not know what you stored.

Install a keyboard and switch to it such as [Google Keyboard](https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin) that allows typing the - character.

We are not able to change user's passwords. Your password and data are encrypted on Mozilla Firefox servers in such a way that even Mozilla can not know what you stored. Install a keyboard and switch to it such as [Google Keyboard](https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin) that allows typing the - character.