Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

18eighteen January 2005 My Passwordwas created with a character a (-) which I forgot is not available on phone's keyboard , how do I change my oringal password

  • 1 reply
  • 1 has this problem
  • 20 views
  • Last reply by Kevin

Shipfitter11
Shipfitter11

I created a Password on my computer (win 8.1) without thinking of the limitations of the pull-up keyboard on my cheap er smart phone. So I can't complete the Sync signup process until I can change my password. Which ever is easiest is to either change the one character or start over is fine with me, just how and where to do it is the question? Android Alcatel onetouch phone with Firefox 52 and the updated 57.0.4 (32 bit) Firefox Quantum on my HP laptop win 8.1 64bit Thanks in advance for any help.

I created a Password on my computer (win 8.1) without thinking of the limitations of the pull-up keyboard on my cheap er smart phone. So I can't complete the Sync signup process until I can change my password. Which ever is easiest is to either change the one character or start over is fine with me, just how and where to do it is the question? Android Alcatel onetouch phone with Firefox 52 and the updated 57.0.4 (32 bit) Firefox Quantum on my HP laptop win 8.1 64bit Thanks in advance for any help.

Chosen solution

We are not able to change user's passwords. Your password and data are encrypted on Mozilla Firefox servers in such a way that even Mozilla can not know what you stored.

Install a keyboard and switch to it such as [Google Keyboard](https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin) that allows typing the - character.

Read this answer in context 👍 1

All Replies (1)

Kevin
Kevin

Chosen Solution

We are not able to change user's passwords. Your password and data are encrypted on Mozilla Firefox servers in such a way that even Mozilla can not know what you stored.

Install a keyboard and switch to it such as [Google Keyboard](https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin) that allows typing the - character.