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Why do messages end up in quarantine

  • 1 reply
  • 1 has this problem
  • 51 views
  • Last reply by Zenos

SilviaJ
SilviaJ

Since "Quarantined" was introduced with many other unasked for folders some important emails from frequent correspondants have turned up there. How does this feature work? Can I control it?

Since "Quarantined" was introduced with many other unasked for folders some important emails from frequent correspondants have turned up there. How does this feature work? Can I control it?

Chosen solution

It's not a Thunderbird feature. Some antispam or antivirus software is most likely to blame, and since the folder has appeared by itself, I'd suggest that this is something your email provider is doing.

Ask your email provider about the "Quarantined" folder.

Which other "unasked for" folders have shown up?

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All Replies (1)

Zenos
Zenos

Chosen Solution

It's not a Thunderbird feature. Some antispam or antivirus software is most likely to blame, and since the folder has appeared by itself, I'd suggest that this is something your email provider is doing.

Ask your email provider about the "Quarantined" folder.

Which other "unasked for" folders have shown up?