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Firefox crashes

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Firefox is crashing at startup. Previously it was working without any issues. At startup it is showing firefox crash reporter.

Firefox is crashing at startup. Previously it was working without any issues. At startup it is showing firefox crash reporter.

Chosen solution

Thanks, My problem has been solved by using this command in CMD as admin

netsh winsock reset

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

philipp
  • Top 25 Contributor
  • Moderator
5314 solutions 23453 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

Here is crash ID:-

bp-918cb23a-5a74-48f0-803e-8ead92161206

Here is crash ID:- bp-918cb23a-5a74-48f0-803e-8ead92161206
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 10 OS Version 10.0.14393

Signature: chtbrkg.dll@0x1c3e1

chtbrkg.dll = Internet Download Manager integration = Adware

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 10 OS Version 10.0.14393 Signature: chtbrkg.dll@0x1c3e1 chtbrkg.dll = Internet Download Manager integration = Adware KERNELBASE.dll = Microsoft ntdll.dll = Microsoft This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0 -------------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Chosen Solution

Thanks, My problem has been solved by using this command in CMD as admin

netsh winsock reset

Thanks, My problem has been solved by using this command in CMD as admin netsh winsock reset
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

That was very good work. Well done.

That was very good work. Well done.