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Firefox crashes when i open Windows Explorer

Posted

Firefox crashes always when i (for example) want to upload a Youtube video. It always happens then, when i want to select a file to upload in Windows Explorer. Firefox crashes, and then it closes itself and when i restart Firefox, everything is reloaded, but i can´t upload files anymore without crashing!

Firefox crashes always when i (for example) want to upload a Youtube video. It always happens then, when i want to select a file to upload in Windows Explorer. Firefox crashes, and then it closes itself and when i restart Firefox, everything is reloaded, but i can´t upload files anymore without crashing!

Additional System Details

Installed Plug-ins

  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

Application

  • Firefox 49.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.2/WINNT/de/

Extensions

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05e91028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.glcontext', u'type': u'glcontext'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18468
  • driverDate: 8-4-2015
  • driverDate2:
  • driverVersion: 10.18.14.4264
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Question owner

philipp said

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Hey phillip, my last report id´s were : bp-7747b357-67af-4cac-8e5c-8930b2161025 at 25.10.2016 11:52 bp-cec0eaa4-f2b8-4351-bcb7-0789f2161025 at 25.10.2016 11:52

''philipp [[#answer-929737|said]]'' <blockquote> hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes. </blockquote> Hey phillip, my last report id´s were : bp-7747b357-67af-4cac-8e5c-8930b2161025 at 25.10.2016 11:52 bp-cec0eaa4-f2b8-4351-bcb7-0789f2161025 at 25.10.2016 11:52
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/

thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/

Question owner

philipp said

thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/

I copied you some of the information Windows gives you when a program crashes, maybe that can help you (its all in german) :

Beschreibung:

 Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.

Problemsignatur:

 Problemereignisname:	AppHangXProcB1
 Anwendungsname:	firefox.exe
 Anwendungsversion:	49.0.2.6136
 Anwendungszeitstempel:	5807b9c5
 Absturzsignatur:	6682
 Absturztyp:	134217792
 Auf Anwendungsnamen wird gewartet:	 dllhost.exe
 Auf Anwendungsversion wird gewartet:	0.0.0.0
 Betriebsystemversion:	6.3.9600.2.0.0.256.48
 Gebietsschema-ID:	1031
 Zusätzliche Absturzsignatur 1:	66828ed6131994ccb8900bfcbbe6d788
 Zusätzliche Absturzsignatur 2:	de1e
 Zusätzliche Absturzsignatur 3:	de1e2927108aab2777c319f6129b7b5c
 Zusätzliche Absturzsignatur 4:	6682
 Zusätzliche Absturzsignatur 5:	66828ed6131994ccb8900bfcbbe6d788
 Zusätzliche Absturzsignatur 6:	de1e
 Zusätzliche Absturzsignatur 7:	de1e2927108aab2777c319f6129b7b5c
''philipp [[#answer-929741|said]]'' <blockquote> thanks, those two are crashes with the flash plugin from back in 2014, so they won't be related to the current crashing problem i'm afraid :-/ </blockquote> I copied you some of the information Windows gives you when a program crashes, maybe that can help you (its all in german) : Beschreibung: Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren. Problemsignatur: Problemereignisname: AppHangXProcB1 Anwendungsname: firefox.exe Anwendungsversion: 49.0.2.6136 Anwendungszeitstempel: 5807b9c5 Absturzsignatur: 6682 Absturztyp: 134217792 Auf Anwendungsnamen wird gewartet: dllhost.exe Auf Anwendungsversion wird gewartet: 0.0.0.0 Betriebsystemversion: 6.3.9600.2.0.0.256.48 Gebietsschema-ID: 1031 Zusätzliche Absturzsignatur 1: 66828ed6131994ccb8900bfcbbe6d788 Zusätzliche Absturzsignatur 2: de1e Zusätzliche Absturzsignatur 3: de1e2927108aab2777c319f6129b7b5c Zusätzliche Absturzsignatur 4: 6682 Zusätzliche Absturzsignatur 5: 66828ed6131994ccb8900bfcbbe6d788 Zusätzliche Absturzsignatur 6: de1e Zusätzliche Absturzsignatur 7: de1e2927108aab2777c319f6129b7b5c
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

unfortunately this only contains very generic information. so all that i could advice is to make sure that firefox isn't getting sandboxed by any security tools and is marked as a trusted program there and uninstall all programs that might hook into windows explorer and expand the functionality there...

and in addition you could try to run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

unfortunately this only contains very generic information. so all that i could advice is to make sure that firefox isn't getting sandboxed by any security tools and is marked as a trusted program there and uninstall all programs that might hook into windows explorer and expand the functionality there... and in addition you could try to run a scan with various other security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner].