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Thunderbird: Why does one of my email accounts get hung up and not connect? (other solutions posted don't work for me)

  • 3 replies
  • 5 have this problem
  • 213 views
  • Last reply by lgibbon

lgibbon
lgibbon

I"m having the same problems others have mentioned about all of a sudden one of my email accounts gets hung up and doesn't connect. I tried safe mode and switching to SSL/TLS which worked for other users, but not for me.

My other account connects fine so I don't think it has to do with this machine.

many thanks, Laura

I"m having the same problems others have mentioned about all of a sudden one of my email accounts gets hung up and doesn't connect. I tried safe mode and switching to SSL/TLS which worked for other users, but not for me. My other account connects fine so I don't think it has to do with this machine. many thanks, Laura

Chosen solution

Try this:

Change Connection security: None. (Tools->Account Settings->Server Settings->Security Settings)

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All Replies (3)

lgibbon
lgibbon Question owner

I should add that currently it is stuck on "checking mail server capabilities". thank you.

Grizz
Grizz

Chosen Solution

Try this:

Change Connection security: None. (Tools->Account Settings->Server Settings->Security Settings)

lgibbon
lgibbon Question owner

wow, thanks, that did it!