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Mozilla Thunderbird is constantly crashing immediately after start-up, despite sending crash reports, etc.

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  • Last reply by Matt

justine.kh.li
justine.kh.li
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Tried sending and not sending crash reports upon crashing, starting in Safe Mode, and un- and reinstalling Thunderbird

Tried sending and not sending crash reports upon crashing, starting in Safe Mode, and un- and reinstalling Thunderbird

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Matt
Matt
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What are the crash id's? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

justine.kh.li
justine.kh.li Question owner
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Thank you for the link! Unfortunately the program crashes before I'm able to open 'Troubleshooting Information > Crash Reports.' Attached are screenshots from one of the crashes.

Matt
Matt
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Matt said

What are the crash id's? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Did you see the bit about accessing crashes without Thunderbird running?

Even with my new glasses, I can not read what is in those images.

Ed.Mesa.AZ
Ed.Mesa.AZ
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I have the same problem. There is no crash ID since Thunderbird never runs. I started another question where I copied in the details sent to Mozilla. This is the first part: "AbortMessage: [7216] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr45-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110"

Arizona does not have daylight saving time. Could the different UTC timezone code for AZ be causing the problem.

Matt
Matt
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Hols shift while starting Thunderbird, then you should be Ok if it is lightning that is the issue.

justine.kh.li
justine.kh.li Question owner
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Matt said

Matt said
What are the crash id's? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Did you see the bit about accessing crashes without Thunderbird running?

Even with my new glasses, I can not read what is in those images.

Some submitted crash reports: 6/2/2016 10:33AM bp-2c9d553c-2946-461b-9a6c-678b32160602 6/1/2016 7:44PM bp-4a91d8f7-491a-4347-8743-bb21e2160601 6/1/2016 7:46PM bp-9f285f27-e349-4223-afaf-ae4ec2160601 6/2/2016 4:36AM bp-52da2c6c-0b61-4e9d-a886-de2bb2160601 6/7/2016 10:40PM bp-98a27981-9314-45d0-9b64-6c5e42160607

Matt
Matt
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Those crash reports relate specifically to the lightning add-on. So starting in safe mode and disabling add-ons should stop the crash. 

Bug report here https://bugzilla.mozilla.org/show_bug.cgi?id=616214