Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't move any message from inbox to any other folder

  • 5 replies
  • 5 have this problem
  • 223 views
  • Last reply by danimo1

danimo1
danimo1
more options

Can't drag an email to any other folder, just started yesterday. Can move using the File pulldown menu.

Can't drag an email to any other folder, just started yesterday. Can move using the File pulldown menu.

Chosen solution

danimo1 said

Can't drag an email to any other folder, just started yesterday. Can move using the File pulldown menu.

Exiting out of Thunderbird and restarting it did not work. Completely shutting down my PC and then starting back up did "fix" the problem.

Read this answer in context 👍 0

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I had someone here today tell me the issue was with their latest update to windows 10.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Matt said

I had someone here today tell me the issue was with their latest update to windows 10.

Matt, do you have a link?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

danimo1, do you see this issue if you have started thunderbird in safe mode?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

in https://support.mozilla.org/en-US/questions/1119380 the user's was problem caused by an addon

Does that help, danimo1?

danimo1
danimo1 Question owner
more options

Chosen Solution

danimo1 said

Can't drag an email to any other folder, just started yesterday. Can move using the File pulldown menu.

Exiting out of Thunderbird and restarting it did not work. Completely shutting down my PC and then starting back up did "fix" the problem.