This thread was archived. Please ask a new question if you need help.
Firefox 46 and XP SP3?
Just updated to FF46 on an XP SP3 machine and continually crashes. Tried refresh and that didn't work. Is this version supposed to work on XP SP3?
All Replies (16)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
I've already uninstalled and downloaded a fresh copy and installed and then it updated to 46 and seems to be working so far.
Modified by .json
I've already uninstalled and downloaded a fresh copy but I don't understand why the download says Firefox Setup 43.0.1.exe ?
It is because you are using WinXP. Since it is not possible to tell by default browser useragents on WinXP on whether the user has SP2 or SP3 installed, Mozilla is serving a version (43.0.1) that all WinXP SP2 + SP3 users can install and then update to current from. This is due to Microsoft requirement of signing the setups which started at version Firefox 43.0.2 and newer.
Since you have WinXP SP3 see https://download-installer.cdn.mozilla.net/pub/firefox/releases/46.0/win32/ and pick your language.
Modified by James
Thanks I was wondering why it did that.
I spoke too soon. The fresh install is now crashing. cor-el do you mean just post this ID bp-58723917-9a04-4126-b70a-64ea32160502 or post the link?
I reverted back to 45.0.2 with all the same plug-ins and extensions and disabled auto-update and Firefox has been working fine. How can I find out why the 46 update causes crashes even with all extensions removed?
I had ran some of these a few days ago with only 2 results in one program which was the Microsoft Support Emergency Response Tool. Emsisoft Anti-Malware, Malwarebytes and SUPERAntiSpyware turned up nothing. Ran Malwarebytes, AdwCleaner and Eset as you suggested. Nothing in Malwarebytes again. Adware found several registry entries that I wasn’t confident about deleting but I did delete 2 folders that were unnecessary and Eset found 1 strange file hidden on the Desktop which seems to be harmless but don't know if it should be deleted since I had to uncheck ‘Hide protected operating system files’ to see it.
I guess that's the end of me getting help?
coukd you provide a couple more crash ids?
bp-5b0416cc-7576-4f61-9699-d8e312160502 bp-e4c0f20d-6b75-442f-a7e9-37c572160502 bp-3187839f-3316-4f96-b584-7d3a22160502 bp-bf20722d-56fd-4edd-8bb9-c084a2160502 bp-eb955b45-8b15-4462-a036-c9c4b2160501
Modified by cor-el
Those were all on 5/1/2016 when I first updated to 46.0. Thanks
Modified by .json
I use the full version of Emsisoft Anti-Malware that updates daily which has the Behavior Blocker. Should I disable that function and try 46.0.1 or disable the program completely?
i would escalate things on the go. maybe first try to put firefox onto the "Monitored: No" list & if it doesn't help first disable this whole "Behavior Blocker" feature and maybe the whole app afterwards and see if the crashes are still occurring. in case this can help, it would also be good to get in touch with emisoft about that issue... thank you!
Okay I'll try that and see what happens. Thank you.