Crashing in safe mode
I need help with Firefox crashing, please. I've tried resetting Firefox, safe mode, removing add-ons, etc. and it still crashes. It seems like Google Apps sometimes triggers it, but it has crashed without Google Apps open, too.
Report ID: bp-0188fdf5-4c1d-4331-8ad1-265372160326
Thanks in advance!
Chosen solution
That looks like a problem with memory fragmentation where Firefox can't allocate a consistent block of free memory and that is causing an out-of-memory crash.
- Firefox 45.0.1 Crash Report [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ]
Create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button/Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
All Replies (3)
Chosen Solution
That looks like a problem with memory fragmentation where Firefox can't allocate a consistent block of free memory and that is causing an out-of-memory crash.
- Firefox 45.0.1 Crash Report [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ]
Create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button/Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
Creating a new profile fixed the problem. I just started fresh rather than try to find the problem in my existing profile. Seems like plugins weren't a problem. Thanks!
You're welcome.