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The connection used to fetch this resource was not secure - Firefox does not load webpages

Posted

I need help with repairing Firefox - it suddenly crashed in one day. Yesterday evening everything was fine and today Firefox displays Unable to connect problem. It does not matter which page I try to load - every address give me the same result. Right now I write from Internet Explorer which works correctly.

What changed: I can see that yesterday there was some Firefox update, but I used it after and everything was fine.

What I tried to do:

- Safe Mode - no results - Refresh - no results - Changing proxy settings - no results - Disconnecting from VPN because I use such service - no results - Changing Windows firewall settings - no results - Using web console - I receive something like this: http://i.imgur.com/hpNh0eP.png (unfortunately, on IE image added by your uploads was not able to be uploaded)

What I still didn't try to do because it is not convenient for me right now:

- Reinstalling Mozilla

Information about crashes: about:crashes shows 'no crash reports have been submited'.

I need help with repairing Firefox - it suddenly crashed in one day. Yesterday evening everything was fine and today Firefox displays Unable to connect problem. It does not matter which page I try to load - every address give me the same result. Right now I write from Internet Explorer which works correctly. What changed: I can see that yesterday there was some Firefox update, but I used it after and everything was fine. What I tried to do: - Safe Mode - no results - Refresh - no results - Changing proxy settings - no results - Disconnecting from VPN because I use such service - no results - Changing Windows firewall settings - no results - Using web console - I receive something like this: http://i.imgur.com/hpNh0eP.png (unfortunately, on IE image added by your uploads was not able to be uploaded) What I still didn't try to do because it is not convenient for me right now: - Reinstalling Mozilla Information about crashes: about:crashes shows 'no crash reports have been submited'.

Additional System Details

Installed Plug-ins

AdBlock, Cryptocat, HTTPS Everywhere

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPNTDFJS)

More Information

Application Basics
------------------
Name: Firefox
Version: 45.0.1
Build ID: 20160315153207
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: true
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Firefox Hello Beta
Version: 0.1
Enabled: true
ID: loop@mozilla.org
Graphics
--------
Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
Device ID: 0x0166
DirectWrite Enabled: false (6.2.9200.16384)
Driver Date: 7-20-2012
Driver Version: 9.17.10.2817
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC)
Subsys ID: 181c103c
Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Vendor ID: 0x8086
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.folderList: 0
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160315153207
browser.startup.homepage_override.buildID: 20160315153207
browser.startup.homepage_override.mstone: 45.0.1
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 45.0.1
gfx.crash-guard.d3d11layers.appVersion: 45.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x0166
gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.2817
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-manager.buildID: 20160315153207
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1458387940
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
services.sync.declinedEngines:
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1458387940
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.12
Version in use: 4.12
NSS
Expected minimum version: 3.21.1 Basic ECC
Version in use: 3.21.1 Basic ECC
NSSSMIME
Expected minimum version: 3.21.1 Basic ECC
Version in use: 3.21.1 Basic ECC
NSSSSL
Expected minimum version: 3.21.1 Basic ECC
Version in use: 3.21.1 Basic ECC
NSSUTIL
Expected minimum version: 3.21.1
Version in use: 3.21.1
Experimental Features
---------------------

jscher2000
  • Top 10 Contributor
8801 solutions 71984 answers

It sounds like you probably have covered most of the suggestions in this article: Firefox can't load websites but other browsers can.

When you find time to reinstall, here's how I suggest doing it. This actually only takes a few minutes because you are re-using your existing settings.

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 45.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) For maximum plugin compatibility, choose the 32-bit version.

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(32-bit Firefox on 64-bit Windows)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(Other systems)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement in loading pages?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders, but to avoid introducing problems, please don't just copy everything over:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
It sounds like you probably have covered most of the suggestions in this article: [[Firefox can't load websites but other browsers can]]. When you find time to reinstall, here's how I suggest doing it. This actually only takes a few minutes because you are re-using your existing settings. '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (A) Download a fresh installer for Firefox 45.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) '''For maximum plugin compatibility, choose the 32-bit version.''' (B) Exit out of Firefox (if applicable). (C) Rename the program folder as follows: ''(32-bit Firefox on 64-bit Windows)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(Other systems)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings. Any improvement in loading pages? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders, but to avoid introducing problems, please don't just copy everything over: * \OldFirefox\Plugins * \OldFirefox\browser\plugins
jscher2000
  • Top 10 Contributor
8801 solutions 71984 answers

Hmm, your screen shot is for http://www.google.com/ which should redirect to https://www.google.com/ -- can you go directly to the secure site using that second link? (Probably not, but I thought it was worth asking in case the problem involves redirects being stripped or blocked.)

Hmm, your screen shot is for http://www.google.com/ which should redirect to https://www.google.com/ -- can you go directly to the secure site using that second link? (Probably not, but I thought it was worth asking in case the problem involves redirects being stripped or blocked.)

Question owner

Unfortunately, none of these advice didn't help. I did everything from the first post and tried to access https version - still nothing happens.

Unfortunately, none of these advice didn't help. I did everything from the first post and tried to access https version - still nothing happens.
cor-el
  • Top 10 Contributor
  • Moderator
17591 solutions 159130 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Since I am a helper on GeeksToGo site, I also checked FRST, OTL and Gmer logs from this computer along with scans. Effect - no viruses found, but it seems that I found a solution because now everything is okay. It looked like there was a problem with connecting using HTTPS, so I did a thing from this topic:

https://support.mozilla.org/en-US/questions/959914 

Changing autofill for false did the work. After a while I changed it back to true and it still works for a few hours right now.

Since I am a helper on GeeksToGo site, I also checked FRST, OTL and Gmer logs from this computer along with scans. Effect - no viruses found, but it seems that I found a solution because now everything is okay. It looked like there was a problem with connecting using HTTPS, so I did a thing from this topic: https://support.mozilla.org/en-US/questions/959914 Changing '''autofill''' for '''false''' did the work. After a while I changed it back to '''true''' and it still works for a few hours right now.