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Having issues trying to use Thunderbird with a domain hosted by LiquidWeb.

  • 6 replies
  • 0 have this problem
  • 575 views
  • Last reply by East_Coast

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I'd like to use Thunderbird for my email but I've been unsuccessful. My domain is hosted with LiquidWeb and they haven't been able to help me. Is there someone or somewhere I could approach with this problem? Many thanks!

Chosen solution

The error message could be due to a number of things: first, make sure your account has been confirmed in the host's cPanel, and that it is accessible through the webmail interface. Next, disable your antivirus, if it exists, while setting up the account in TB. The user name/password error sometimes appears if two-step verification has been enabled for the account, but I don't know if this a factor with liquidweb accounts. Finally, make sure you manually enter mail.someddi.com for the Server host names (your picture omits the mail prefix).

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All Replies (6)

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Did you try the instructions here, and if so, why didn't it work?

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sfhowes said

Did you try the instructions here, and if so, why didn't it work?

I've tried that and keep receiving an error message that says, "User name or password invalid." Yet, I use these to get into my email account from other sources.

I've attached an image of the message.

Thank you for your help here, I'm really stuck on this one!

Regards!

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Chosen Solution

The error message could be due to a number of things: first, make sure your account has been confirmed in the host's cPanel, and that it is accessible through the webmail interface. Next, disable your antivirus, if it exists, while setting up the account in TB. The user name/password error sometimes appears if two-step verification has been enabled for the account, but I don't know if this a factor with liquidweb accounts. Finally, make sure you manually enter mail.someddi.com for the Server host names (your picture omits the mail prefix).

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Success!

You are a genius and have my undying gratitude!

Please let me know if I can ever be of any assistance to you!

Live long and prosper!

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In case another user faces the same issue, please indicate which steps were followed to correct the problem.

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The critical step was adding the "mail" as a prefix to the domain name.

The set-up screen truncated it and there was no mention of adding it on the instructions.

Thanks again!