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Can't send out emails in thunderbird

jsbsjsbs
jsbsjsbs

see below and uploaded image of screen shot of error report 



 WARNING:
 This contains sensitive information which shouldn't be forwarded or published without permission.

 Application Basics

   Name: Thunderbird
   Version: 38.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0
   Profile Folder: C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\vx8l8esd.default
             (Local drive)
   Application Build ID: 20160211132445
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, jsbs@sentex.net, (pop3) mail.sentex.net:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.sentex.net:587, plain, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.6.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 1
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1457665226
     mailnews.database.global.datastore.id: fed7218d-3635-420c-aa4e-7da7c1a438a
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 3
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1457975209
     places.history.expiration.transient_current_max_pages: 102042
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0046
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2900
     Driver Date: 11-26-2012
     Direct2D Enabled: true
     DirectWrite Enabled: true (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 3/3 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC

     NSS Util
     3.19.2.2
     3.19.2.2

     NSS SSL
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC

     NSS S/MIME
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC
see below and uploaded image of screen shot of error report WARNING: This contains sensitive information which shouldn't be forwarded or published without permission. Application Basics Name: Thunderbird Version: 38.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0 Profile Folder: C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\vx8l8esd.default (Local drive) Application Build ID: 20160211132445 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, jsbs@sentex.net, (pop3) mail.sentex.net:110, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.sentex.net:587, plain, passwordCleartext, true Crash Reports Extensions Lightning, 4.0.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.6.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 12 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 1 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1457665226 mailnews.database.global.datastore.id: fed7218d-3635-420c-aa4e-7da7c1a438a mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1457975209 places.history.expiration.transient_current_max_pages: 102042 plugin.importedState: true privacy.donottrackheader.enabled: true Graphics Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.15.10.2900 Driver Date: 11-26-2012 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 3/3 Direct3D 11 AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS Util 3.19.2.2 3.19.2.2 NSS SSL 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS S/MIME 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC

Chosen solution

Good news.

Read this answer in context 👍 0

All Replies (8)

user01229325
user01229325

I doubt that no connection security will work on port 587 for the SMTP server. It will more than likely be starttls or ssl/tls.

jsbsjsbs
jsbsjsbs Question owner

I still got this same error message

''An error occurred while sending mail. The mail server responded: 4.4.0 <eileenjpayne@gmail.com>... Relaying temporarily denied. Cannot resolve PTR record for 104.218.154.40. 

Please check the message recipient "eileenjpayne@gmail.com" and try again.''

Thanks for your interest and help

Bill

user01229325
user01229325

Then I suggest you contact them for their correct server settings.

jsbsjsbs
jsbsjsbs Question owner

Thank you for your interest.

I have called them and emailed the error message I get. (Not through Thunderbird)

I get this error message


An error occurred while sending mail. The mail server responded: 4.4.0 <eileenjpayne@gmail.com>... Relaying temporarily denied. Cannot resolve PTR record for 104.218.154.40. 

Please check the message recipient "eileenjpayne@gmail.com" and try again.

Does this suggest anything to you?

We'll see.

Thanks.

Bill

user01229325
user01229325

It suggests the error is from your providers server. They should know how to fix it. Relaying usually indicates your are trying to send from an email address using another providers server or you are not using authentication. Do you have your complete email address as your username?

jsbsjsbs
jsbsjsbs Question owner

Thank you for your expertise and suggestion.

I will share any info I receive from my ISP when I get it.

they are a small company about a mile from my house up north. I have been with them for a very long time and they are usually very helpful and effective.

jsbsjsbs
jsbsjsbs Question owner

YAHOO!!!!

I found it.

There were 2 servers in my outgoing settings. smtp.server etc and roaming.server etc.

Roaming was the default, but smtp was being used.

I removed smtp etc and it worked. Consistently.

thank you.

user01229325
user01229325

Chosen Solution

Good news.