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Firefox quickly becomes unresponsive, even reinstallation doesn't help?

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  • Last reply by FredMcD

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Anytime I open firefox on my widows 7 computer it quickly becomes unresponsive. Google.com is the home page. Sometimes I can enter a search term and go to another page, but I can't use any of the tools in the tool bar. Safe mode doesn't help. Refresh doesn't help. Completely uninstalling and reinstalling doesn't help.

Anytime I open firefox on my widows 7 computer it quickly becomes unresponsive. Google.com is the home page. Sometimes I can enter a search term and go to another page, but I can't use any of the tools in the tool bar. Safe mode doesn't help. Refresh doesn't help. Completely uninstalling and reinstalling doesn't help.

Chosen solution

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Use these instructions to create a new blank profile. Is there still a problem?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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Chosen Solution

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Use these instructions to create a new blank profile. Is there still a problem?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible