X
Tap here to go to the mobile version of the site.
An updated version of Firefox is available to address the issues with Add-ons disabled or fail to install on Firefox. You can download the update for your OS here: https://www.mozilla.org/firefox/new/ For Known Issues and Workarounds, please check out the update at https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox

Support Forum

Thunderbird installs fine on my Windows 7 desktop but won't install on my Vista laptop

Posted

Like it says above, I installed ver 38.5.1 to my Win7 Pro SP1 desktop - it went on fine first time. I then tried installing to the Vista Home Premium SP2 laptop over my home network using the same installer download that had worked on the desktop. All I got was a short spinning cursor of 2-3 seconds then absolutely nothing. A couple of repeat attempts gave the same result.

Since then I have tried a fresh download from the Mozilla site, I have rebooted and tried again, and I have logged out and logged in on an Administrator account. I have even tried Rt Click, Run as Admin on the installer file from within the admin account.

Everything gives the same result - a short spinning cursor, then nothing.

Any ideas?

Like it says above, I installed ver 38.5.1 to my Win7 Pro SP1 desktop - it went on fine first time. I then tried installing to the Vista Home Premium SP2 laptop over my home network using the same installer download that had worked on the desktop. All I got was a short spinning cursor of 2-3 seconds then absolutely nothing. A couple of repeat attempts gave the same result. Since then I have tried a fresh download from the Mozilla site, I have rebooted and tried again, and I have logged out and logged in on an Administrator account. I have even tried Rt Click, Run as Admin on the installer file from within the admin account. Everything gives the same result - a short spinning cursor, then nothing. Any ideas?

Chosen solution

Hi hightails.

According to 38.5.1 release note, Windows XP cannot install 38.5.1 (I think due to new signature). Please try to download 38.5.0 from here, as Vista might be also affected.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

Michal Stanke
  • Moderator
182 solutions 988 answers

Chosen Solution

Hi hightails.

According to 38.5.1 release note, Windows XP cannot install 38.5.1 (I think due to new signature). Please try to download 38.5.0 from here, as Vista might be also affected.

Hi hightails. According to [https://www.mozilla.org/en-US/thunderbird/38.5.1/releasenotes/ 38.5.1] release note, Windows XP cannot install 38.5.1 (I think due to new signature). Please try to download 38.5.0 from [https://archive.mozilla.org/pub/thunderbird/releases/ here], as Vista might be also affected.

Question owner

Michael you are amazing. 38.5.0 went on first time, non-admin account just went through UAC in the usual way.

I would have tried an older version earlier, but couldn't find them on the site. Hopefully this will benefit to some other poor xxxxxx who's still stuck on Vista.

Thanks again for taking the time to reply.

Michael you are amazing. 38.5.0 went on first time, non-admin account just went through UAC in the usual way. I would have tried an older version earlier, but couldn't find them on the site. Hopefully this will benefit to some other poor xxxxxx who's still stuck on Vista. Thanks again for taking the time to reply.
Michal Stanke
  • Moderator
182 solutions 988 answers

You're welcome. :)

You're welcome. :)
Michal Stanke
  • Moderator
182 solutions 988 answers

Note: For everyone looking for better description how to solve this problem, please read new article How can I get the latest version of Thunderbird on Windows XP or Vista?.

''Note:'' For everyone looking for better description how to solve this problem, please read new article [[How can I get the latest version of Thunderbird on Windows XP or Vista?]].
Toad-Hall
  • Top 10 Contributor
1647 solutions 10944 answers

RE : Vista I use Vista and have no issues. Please check you have the appropriate windows update installed. Using; Windows Vista Home Premium SP2 32bit OS. As per:

I do have this: Update for Windows Vista (KB2763674) - Installation date: ‎17/‎01/‎13 11:02 AM

More information:

RE : Vista I use Vista and have no issues. Please check you have the appropriate windows update installed. Using; Windows Vista Home Premium SP2 32bit OS. As per: * https://support.mozilla.org/en-US/kb/get-latest-version-thunderbird-windows-xp-vista I do have this: Update for Windows Vista (KB2763674) - Installation date: ‎17/‎01/‎13 11:02 AM More information: * http://support.microsoft.com/kb/2763674