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Firefox crashes I get mozilla crash report

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Will not open in safe mode. I have deleted firefox and reinstalled several times but still get the mozilla crash report. I have used refresh. I have reinstalled C Drive, Firefox will open but within a few minutes the crash report reappears.

Will not open in safe mode. I have deleted firefox and reinstalled several times but still get the mozilla crash report. I have used refresh. I have reinstalled C Drive, Firefox will open but within a few minutes the crash report reappears.

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Until someone comes up with something . . . . At least you are on-line.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.

Question owner

This is what is in the window [01/06/16 11:27:22] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:27:31] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:30:09] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:30:25] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:30:35] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:31:01] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:31:10] Crash report submission failed: An error occurred in the secure channel support

This is what is in the window [01/06/16 11:27:22] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:27:31] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:30:09] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:30:25] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:30:35] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:31:01] Crash report submission failed: An error occurred in the secure channel support [01/06/16 11:31:10] Crash report submission failed: An error occurred in the secure channel support
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Please understand, I cannot open firefox even in safe mode to be able to type "about:support" Ver 43 crashes immediately when I try to open it. The window says "there was a problem submitting your report". Does this mean that there is no report to find even if I could get into firefox? I have run a full scan with Kaspersky and malwarebytes. Still have the problem. I also ran CCleaner for windows and the register.

Please understand, I cannot open firefox even in safe mode to be able to type "about:support" Ver 43 crashes immediately when I try to open it. The window says "there was a problem submitting your report". Does this mean that there is no report to find even if I could get into firefox? I have run a full scan with Kaspersky and malwarebytes. Still have the problem. I also ran CCleaner for windows and the register.
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

Let's do a full re-install.

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Let's do a full re-install. '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Look for, and rename any Mozilla or Firefox folders by adding '''.old''' to them. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Question owner

Thanks but it still crashes. What about an earlier version?

Thanks but it still crashes. What about an earlier version?

Question owner

fyi. I'm using chrome to communicate with you.

fyi. I'm using chrome to communicate with you.
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers
'''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17687 solutions 160003 answers

Try to install Firefox 43.0.4

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that works.

Try to install Firefox 43.0.4 Try this: *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ *Start the installation with a double-click on the desktop icon Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that works. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Question owner

I installed 43.0.4. I am able to open by starting windows in safe mode and firefox in safe mode. I then started windows in safe mode with networking and firefox in safe mode. It crashed. Note: when it crashes and I choose restart or quit, it always says "there was a problem submitting your report". If I try an earlier version, which do you think I should try?

I installed 43.0.4. I am able to open by starting windows in safe mode and firefox in safe mode. I then started windows in safe mode with networking and firefox in safe mode. It crashed. Note: when it crashes and I choose restart or quit, it always says "there was a problem submitting your report". If I try an earlier version, which do you think I should try?
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

It's possible. There have been issues with 43 that should have been fixed by now.

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

As a test, disable your protection programs.

It's possible. There have been issues with 43 that should have been fixed by now. Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update As a test, disable your protection programs.

Question owner

I had already removed access mgr. I tried closing my protection, still crashes. I'm going to try to get ver 38.0.1 and test it.

I had already removed access mgr. I tried closing my protection, still crashes. I'm going to try to get ver 38.0.1 and test it.

Question owner

38.0.1 works.

38.0.1 works.
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

Well, thats something.

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select Update. Check the settings.

Well, thats something. Type '''about:preferences#advanced'''<enter> in the address bar. Under '''Advanced,''' Select '''Update.''' Check the settings.

Question owner

As soon as it worked I went there and changed it to "let me decide" so It wouldn't automatically update. I guess I'll use this version until I have to change?

As soon as it worked I went there and changed it to "let me decide" so It wouldn't automatically update. I guess I'll use this version until I have to change?
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

Chosen Solution

Until someone comes up with something . . . . At least you are on-line.

Until someone comes up with something . . . . At least you are on-line.