
Thunderbird only opens minimised - have to shift start every time.
A few months back Thunderbird started only opening minimised when double clicked - I have to shift click to start in safe mode to get it to open. I've tried re-installing the latest version, and each time new shortcut icon on the desktop works once - then I have to revert to safe mode. Even when I select the disable add ons and reset toolbars - it still will only open minimised. Double clicking the thunderbird.exe file itself still opens minimised - can't think what elese to try - I've just been putting up with it. All help appreciated.
Chosen solution
Please add the troubleshooting information to your post, perhaps that will shed some light To find the Troubleshooting information:
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All Replies (9)
As shift starts Thunderbird with add-ons disabled, I suggest you disable all addons and make the change permanent when you start up.
Thanks for taking the time to reply Matt - but I've already tried it - to no avail. Kindest, Sally
Do you start from a shortcut on your desktop? if so right click it. and select properties. In the shortcut tab Is the Run statement set to Normal window?
Hello Matt - yes I've looked at that - I've tried maximise and put it back to normal again. I think ~I might just have to put up with shift opening - I suppose it's not the end of the world! Thanks for you time, Sally
about the only other thing affected by safe mode is graphics acceleration
On the toolbar > options> advanced > general and change the hardware acceleration setting. if it is on turn it off.
I've just had a look - it was already off - so I tried switching it on just to see if it would make a difference - but alas no (so I've turned it back off again). Thank you, Sally
Chosen Solution
Please add the troubleshooting information to your post, perhaps that will shed some light To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
It all looks like gobbledegook to me!:
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account12: INCOMING: account12, , (pop3) mail.lly.co.uk:110, plain, passwordCleartext OUTGOING: mail.lly.co.uk:25, plain, passwordCleartext, true
account13: INCOMING: account13, , (pop3) mail.sallyswebsite.com:110, plain, passwordCleartext OUTGOING: mail.sallyswebsite.com:587, plain, passwordEncrypted, true
account15: INCOMING: account15, , (pop3) mail.lly.uk:110, plain, passwordCleartext OUTGOING: mail.lly.uk:587, plain, passwordEncrypted, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-0bd4925f-3d12-4137-ad69-bdd9a2130722(22/07/2013)
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.zoom.full: true extensions.lastAppVersion: 38.4.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 20 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1263051578 mailnews.database.global.datastore.id: 2f1869ef-2f19-4c91-8c38-1d81d9840e7 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1449516780 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 plugin.importedState: true plugin.state.flash: 0 print.printer_Brother_DCP-9020CDW_Printer.print_scaling: 0.60 print.printer_Brother_DCP-9020CDW_Printer.print_shrink_to_fit: false
Graphics
Adapter Description: ATI Radeon HD 5700 Series Vendor ID: 0x1002 Device ID: 0x68be Adapter RAM: 1024 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 8.850.0.0 Driver Date: 4-19-2011 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.17461) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS Util 3.19.2.1 3.19.2.1
NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
Thunderbird has just updated to 38.05 and it seems to have fixed the problem - happy days! Thank you for trying to help Matt. Sally