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Every time I start Thunderbird it freezes with Avast

  • 7 replies
  • 3 have this problem
  • 9 views
  • Last reply by pcfa1999

erikgrav
erikgrav

After about a minute it freezes. Now I have found out, that it seems as if it happens when it tries to update from 38.3 to 38.4.

Whether that is the cause or just a, irrelavant fact I don't know.

I run Windows 7 Profesional

After about a minute it freezes. Now I have found out, that it seems as if it happens when it tries to update from 38.3 to 38.4. Whether that is the cause or just a, irrelavant fact I don't know. I run Windows 7 Profesional

Modified by Wayne Mery

Chosen solution

Something very strange just happened....

I started Thunderbird (as I have started it so many times before in the recent past), and all of a sudden it does not hang?

I have now been working on it for a few hours and it does not freeze. Very strange.

In the past day I have been using MS Outlook as my mail programme aiming at the same IMAP account. Outlook did not freeze.

Maybe I have (inadvertently) been resolving an issue with the mail folders or similar - Who knows......

It feels good that Thunderbird is up and running. However it does not feel so good that I don't know what caused the problems and if they will be back.

Thanks for all the help.

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All Replies (7)

christ1
christ1
  • Top 25 Contributor

What is your anti-virus software?

erikgrav
erikgrav Question owner

I use Avast.

christ1
christ1
  • Top 25 Contributor

Don't let Avast scan your Thunderbird profile folder, create an exception for the profile folder in Avast. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let Avast scan incoming and outgoing messages. Don't let it scan attachments. And don't let it intercept your secure connection to the server.

Also see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

erikgrav
erikgrav Question owner

I tried to implement the things regarding Avast, but Thunderbird still freezes.

christ1
christ1
  • Top 25 Contributor

Try to start *Windows* in safe mode with networking enabled. - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

erikgrav
erikgrav Question owner

Chosen Solution

Something very strange just happened....

I started Thunderbird (as I have started it so many times before in the recent past), and all of a sudden it does not hang?

I have now been working on it for a few hours and it does not freeze. Very strange.

In the past day I have been using MS Outlook as my mail programme aiming at the same IMAP account. Outlook did not freeze.

Maybe I have (inadvertently) been resolving an issue with the mail folders or similar - Who knows......

It feels good that Thunderbird is up and running. However it does not feel so good that I don't know what caused the problems and if they will be back.

Thanks for all the help.

pcfa1999
pcfa1999

i have my thunderbird updated to 38.7.0 and after that my thunderbird goes no responding. when i start it it freezes and does that every few min. it was great till i updated to 38.7.0 please help me. i am using windows 8.1 and have avast