Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Nexus 5 with Marshmallow crashes when playing videos

  • 5 replies
  • 5 have this problem
  • 5 views
  • Last reply by Kevin

more options

When I play this movie (link below) on my Nexus 5 installed with Marshmallow using Firefox, the whole phone crashes. I tried to do a system cache wipe and also to reïnstall Firefox but that didn't help.

http://www.google.com/url?q=http%3A%2F%2Fthecreatorsproject.vice.com%2Fblog%2Fman-vs-smart-house-a-cautionary-tale&sa=D&sntz=1&usg=AFQjCNGT0CknaA3Yx8xqV0h0Ra8pGnxjJw

When I play this movie (link below) on my Nexus 5 installed with Marshmallow using Firefox, the whole phone crashes. I tried to do a system cache wipe and also to reïnstall Firefox but that didn't help. http://www.google.com/url?q=http%3A%2F%2Fthecreatorsproject.vice.com%2Fblog%2Fman-vs-smart-house-a-cautionary-tale&sa=D&sntz=1&usg=AFQjCNGT0CknaA3Yx8xqV0h0Ra8pGnxjJw

Chosen solution

Actually the fix will be live on release in less than 2 hrs. We just got the build with the fix uploaded to the Play Store.

Read this answer in context 👍 1

All Replies (5)

more options

The video play fine with Firefox here. Nexus 4, Lollipop Try the direct link. http://thecreatorsproject.vice.com/blog/man-vs-smart-house-a-cautionary-tale

more options

I asked a coworker to test it as well and at first it didn't crash, but then he installed the Ghostery plugin and then it did crash.

more options

Same problem with Nexus 5X. After further testing we concluded the Ghostery plugin is unrelated to the issue.

Modified by TheHuntering

more options

Yes we know about this issue. Hopefully we will have a build with a fix in the Play Store by the end of the week. There is a build with a fix for this at the moment you can find it at https://nightly.mozilla.org you want the honeycomb and newer apk.

more options

Chosen Solution

Actually the fix will be live on release in less than 2 hrs. We just got the build with the fix uploaded to the Play Store.