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Gmail mobile website does not load

  • 1 reply
  • 5 have this problem
  • 13 views
  • Last reply by Kevin

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Devoted Firefox user here. Tried Firefox on my LG G2 running lollipop 5.0.2. When I visit Gmail it tells me I'm trying to load basic html website, and gives me the following alternatives: 1. Take me to the latest Gmail 2. I'd like to use HTML Gmail.

First alternative gets me stuck in a loop, refreshes the same screen every time I tap.

Not interested in the basic html version so I'm forced to use other internet browsers which are far less user friendly than Firefox.

I have tried to to enable/disable cookies, reset the app in phone settings etc. Even the phone itself had a fresh system reset.

Please make Gmail mobile website load properly!

Devoted Firefox user here. Tried Firefox on my LG G2 running lollipop 5.0.2. When I visit Gmail it tells me I'm trying to load basic html website, and gives me the following alternatives: 1. Take me to the latest Gmail 2. I'd like to use HTML Gmail. First alternative gets me stuck in a loop, refreshes the same screen every time I tap. Not interested in the basic html version so I'm forced to use other internet browsers which are far less user friendly than Firefox. I have tried to to enable/disable cookies, reset the app in phone settings etc. Even the phone itself had a fresh system reset. Please make Gmail mobile website load properly!

All Replies (1)

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Mozilla has little control over the content of the website. Firefox is a robust standards compliant browser. Websites on mobile have a bad habit of assuming that all browsers are Chrome or Safari. In short the Gmail team would need to fix their website.