Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Made all changes demanded by Verizon & now T-Bird won't work

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by dave2701

dave2701
dave2701
more options

Verizon shut down their old servers forcing me to make changes to my Thunderbird email server info. Everything is as they demand - incoming is pop.verizon.net SSL enabled port 995 and outgoing is smtp.verizon.net ssl enabled port 465. Thunderbird is now unable to connect. No change to login or password, so that should not be an issue. Both incoming and outgoing time out.

Verizon shut down their old servers forcing me to make changes to my Thunderbird email server info. Everything is as they demand - incoming is pop.verizon.net SSL enabled port 995 and outgoing is smtp.verizon.net ssl enabled port 465. Thunderbird is now unable to connect. No change to login or password, so that should not be an issue. Both incoming and outgoing time out.

Chosen solution

My wife just changed something on our router, and that solved the problem. Not sure why it worked before and then didn't, but problem solved.

Thanks.

Read this answer in context 👍 0

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

dave2701
dave2701 Question owner
more options

Application Basics 

   Name: Thunderbird
   Version: 31.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150330093429
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-6fdca3ee-2ff1-45c3-8102-edab02120124 (1/23/2012)
 Extensions
   Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.6.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ab86d417-61e0-422a-9154-03a34dc4738
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1431527603
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 167772160
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.print_printer: KONICA MINOLTA magicolor 2400W
     print.printer_Brother_HL-3070CW_series.print_bgcolor: false
     print.printer_Brother_HL-3070CW_series.print_bgimages: false
     print.printer_Brother_HL-3070CW_series.print_colorspace:
     print.printer_Brother_HL-3070CW_series.print_command:
     print.printer_Brother_HL-3070CW_series.print_downloadfonts: false
     print.printer_Brother_HL-3070CW_series.print_duplex: -827454388
     print.printer_Brother_HL-3070CW_series.print_edge_bottom: 0
     print.printer_Brother_HL-3070CW_series.print_edge_left: 0
     print.printer_Brother_HL-3070CW_series.print_edge_right: 0
     print.printer_Brother_HL-3070CW_series.print_edge_top: 0
     print.printer_Brother_HL-3070CW_series.print_evenpages: true
     print.printer_Brother_HL-3070CW_series.print_footercenter:
     print.printer_Brother_HL-3070CW_series.print_footerleft: &PT
     print.printer_Brother_HL-3070CW_series.print_footerright: &D
     print.printer_Brother_HL-3070CW_series.print_headercenter:
     print.printer_Brother_HL-3070CW_series.print_headerleft: &T
     print.printer_Brother_HL-3070CW_series.print_headerright: &U
     print.printer_Brother_HL-3070CW_series.print_in_color: true
     print.printer_Brother_HL-3070CW_series.print_margin_bottom: 0.5
     print.printer_Brother_HL-3070CW_series.print_margin_left: 0.5
     print.printer_Brother_HL-3070CW_series.print_margin_right: 0.5
     print.printer_Brother_HL-3070CW_series.print_margin_top: 0.5
     print.printer_Brother_HL-3070CW_series.print_oddpages: true
     print.printer_Brother_HL-3070CW_series.print_orientation: 0
     print.printer_Brother_HL-3070CW_series.print_page_delay: 50
     print.printer_Brother_HL-3070CW_series.print_paper_data: 1
     print.printer_Brother_HL-3070CW_series.print_paper_height: 11.00
     print.printer_Brother_HL-3070CW_series.print_paper_name:
     print.printer_Brother_HL-3070CW_series.print_paper_size_type: 0
     print.printer_Brother_HL-3070CW_series.print_paper_size_unit: 0
     print.printer_Brother_HL-3070CW_series.print_paper_width: 8.50
     print.printer_Brother_HL-3070CW_series.print_plex_name:
     print.printer_Brother_HL-3070CW_series.print_resolution: 144137520
     print.printer_Brother_HL-3070CW_series.print_resolution_name:
     print.printer_Brother_HL-3070CW_series.print_reversed: false
     print.printer_Brother_HL-3070CW_series.print_scaling: 0.90
     print.printer_Brother_HL-3070CW_series.print_shrink_to_fit: false
     print.printer_Brother_HL-3070CW_series.print_to_file: false
     print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_bottom: 0
     print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_left: 0
     print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_right: 0
     print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_top: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_bgcolor: false
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_bgimages: false
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_command:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_downloadfonts: false
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_bottom: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_left: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_right: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_top: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_evenpages: true
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_footercenter:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_footerleft:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_footerright:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_headercenter:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_headerleft:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_headerright:
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_in_color: true
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_bottom: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_left: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_right: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_top: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_oddpages: true
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_orientation: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_pagedelay: 500
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_data: 1
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_height: 11.00
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_size: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_size_type: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_size_unit: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_width: 8.50
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_reversed: false
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_scaling: 1.00
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_shrink_to_fit: true
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_to_file: false
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_bottom: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_left: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_right: 0
     print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_top: 0
 Graphics
     Adapter Description: ATI Radeon HD 5700 Series
     Vendor ID: 0x1002
     Device ID: 0x68b8
     Adapter RAM: 1024
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.850.0.0
     Driver Date: 4-19-2011
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17292)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10
     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
dave2701
dave2701 Question owner
more options

Chosen Solution

My wife just changed something on our router, and that solved the problem. Not sure why it worked before and then didn't, but problem solved.

Thanks.