Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

our Firefox profile cannot be loaded. It may be missing or inaccessible

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

bakojako
bakojako
more options

i have before Firefox ..new version install before i remove Mozilla Firefox form my laptop..then i install Mozilla but always show this massages ..Your Firefox profile cannot be loaded. It may be missing or inaccessible..help me

i have before Firefox ..new version install before i remove Mozilla Firefox form my laptop..then i install Mozilla but always show this massages ..Your Firefox profile cannot be loaded. It may be missing or inaccessible..help me

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile