Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Attempting to install FOTA firmware upgrade, I'm getting "Assert failed" error (Status 7). How to solve it?

  • 2 replies
  • 9 have this problem
  • 20 views
  • Last reply by Funtom

Funtom
Funtom

Alcatel onetouch Fire E w/ OS v. 2.0, firmware v. 01008D Check for system updates says, version 01009D is available However, any attempt to install that version fails due to this error:

E : erasing fota.status failed errno=2 Finding update package Opening update package Verifying update package Installing update Verifying current system Assert failed : apply_patch_space (26162700) E : error in /storage/sdcard0/downloaded/update.zip (Status 7)

Installation aborted

How to solve the issue?

Alcatel onetouch Fire E w/ OS v. 2.0, firmware v. 01008D Check for system updates says, version 01009D is available However, any attempt to install that version fails due to this error: E : erasing fota.status failed errno=2 Finding update package Opening update package Verifying update package Installing update Verifying current system Assert failed : apply_patch_space (26162700) E : error in /storage/sdcard0/downloaded/update.zip (Status 7) Installation aborted How to solve the issue?

Chosen solution

Hi funtomas,

I understand you're having trouble installing updates on your Alcatel OneTouch Fire E.

Please contact Alcatel's customer service channels for further support. They responsible for the device-specific builds on your device, including updates, and may be able to assist you.

In the meantime, I am also opening bug 1156583 to track this issue.

Thanks,

- Ralph

Read this answer in context 👍 1

All Replies (2)

Ralph Daub
Ralph Daub
  • Locale Leader

Chosen Solution

Hi funtomas,

I understand you're having trouble installing updates on your Alcatel OneTouch Fire E.

Please contact Alcatel's customer service channels for further support. They responsible for the device-specific builds on your device, including updates, and may be able to assist you.

In the meantime, I am also opening bug 1156583 to track this issue.

Thanks,

- Ralph

Funtom
Funtom Question owner

Thanks Ralph, FYI, I've read somewhere else, the Status 7 error means the downloaded package is not compatible with the device. I'll contact local support company regarding this issue and will report back.