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Attempting to install FOTA firmware upgrade, I'm getting "Assert failed" error (Status 7). How to solve it?

  • 2 replies
  • 9 have this problem
  • 19 views
  • Last reply by Funtom

Funtom
Funtom

Alcatel onetouch Fire E w/ OS v. 2.0, firmware v. 01008D Check for system updates says, version 01009D is available However, any attempt to install that version fails due to this error:

E : erasing fota.status failed errno=2 Finding update package Opening update package Verifying update package Installing update Verifying current system Assert failed : apply_patch_space (26162700) E : error in /storage/sdcard0/downloaded/update.zip (Status 7)

Installation aborted

How to solve the issue?

Alcatel onetouch Fire E w/ OS v. 2.0, firmware v. 01008D Check for system updates says, version 01009D is available However, any attempt to install that version fails due to this error: E : erasing fota.status failed errno=2 Finding update package Opening update package Verifying update package Installing update Verifying current system Assert failed : apply_patch_space (26162700) E : error in /storage/sdcard0/downloaded/update.zip (Status 7) Installation aborted How to solve the issue?

Chosen solution

Hi funtomas,

I understand you're having trouble installing updates on your Alcatel OneTouch Fire E.

Please contact Alcatel's customer service channels for further support. They responsible for the device-specific builds on your device, including updates, and may be able to assist you.

In the meantime, I am also opening bug 1156583 to track this issue.

Thanks,

- Ralph

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Ralph Daub
Ralph Daub
  • Locale Leader

Chosen Solution

Hi funtomas,

I understand you're having trouble installing updates on your Alcatel OneTouch Fire E.

Please contact Alcatel's customer service channels for further support. They responsible for the device-specific builds on your device, including updates, and may be able to assist you.

In the meantime, I am also opening bug 1156583 to track this issue.

Thanks,

- Ralph

Funtom
Funtom Question owner

Thanks Ralph, FYI, I've read somewhere else, the Status 7 error means the downloaded package is not compatible with the device. I'll contact local support company regarding this issue and will report back.