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Add-ons Manager shows WOT installed & enabled, but toolbar says it's disabled

Posted

I tried toggling "disable"-"enable, removed WOT, closed Firefox, then installed again. No change.

The list, below, of probable plug-ins, shows some I don't have, doesn't list some I do.

I tried toggling "disable"-"enable, removed WOT, closed Firefox, then installed again. No change. The list, below, of probable plug-ins, shows some I don't have, doesn't list some I do.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.13
  • AmazonMP3DownloaderPlugin 1.0.16
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Shockwave Flash 17.0 r0

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Blur (Formerly DoNotTrackMe) 4.5.1334 (donottrackplus@abine.com)
  • Happy Bonobo: Disable WebRTC 1.0.3 (jid1-5Fs7iTLscUaZBgwr@jetpack)
  • QuickJS 1.3 ({bb65e674-b194-4b6e-8033-5fa0afe3a198})
  • Tiny JavaScript Debugger 1.0.1 (tinyjsdebugger@enigmail.net)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Beef Taco (Targeted Advertising Cookie Opt-Out) 1.3.7 (john@velvetcache.org) (Inactive)
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3}) (Inactive)
  • Ciuvo Price Comparison 1.4.22 (extension@ciuvo.com) (Inactive)
  • DownThemAll! 2.0.18 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Flagfox 5.0.14 ({1018e4d6-728f-4b20-ad56-37578a4de76b}) (Inactive)
  • HTML5 Video Everywhere! 0.2.33 (html5-video-everywhere@lejenome.me) (Inactive)
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack) (Inactive)
  • Media Converter and Muxer 0.1.2 (jid1-kps5PrGBNtzSLQ@jetpack) (Inactive)
  • NoScript 2.6.9.21 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Print Edit 15.4 (printedit@DW-dev) (Inactive)
  • SaveAS 0.1 ({018f3160-1a6f-4650-84fd-aad8c13609c8}) (Inactive)
  • Screengrab (fix version) 0.98.06c ({02450914-cdd9-410f-b1da-db004e18c671}) (Inactive)
  • Vuze Remote Community Toolbar 3.21.0.1 ({ba14329e-9550-4989-b3f2-9732e92d17cc}) (Inactive)
  • YouTube auto HD 1080P and Download 0.4 (jid1-TQvJxTBYHA8qXg@jetpack) (Inactive)
  • YouTube mp3 1.0.9 (info@youtube-mp3.org) (Inactive)
  • YouTube Video and Audio Downloader 0.4.3 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":


If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

You can also check for problems with preferences.

It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available. If this hasn't helped then also delete possible addons.json and addons.sqlite files. You can also check for problems with preferences. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences

Question owner

Hi, Fred,

Thanks for your quick and detailed response.

All extensions are up to date, though it could have been caused by Firefox update, since it looks like the two may have coincided. As I wrote initially, I did remove and reinstall WOT, with no change.

I'll get on to your troubleshooting/remedy in the next couple of days and hopefully will be properly "extended" once again.

Thanks again.

T22

Hi, Fred, Thanks for your quick and detailed response. All extensions are up to date, though it could have been caused by Firefox update, since it looks like the two may have coincided. As I wrote initially, I did remove and reinstall WOT, with no change. I'll get on to your troubleshooting/remedy in the next couple of days and hopefully will be properly "extended" once again. Thanks again. T22
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I'm going to file a bug report. I have the same problem with Webutation. I sent a message to its support, but have not heard back.

Bug filed; Webutation and Web of Trust - WOT icons missing from Add-on Customize Manager https://bugzilla.mozilla.org/show_bug.cgi?id=1155413 Do Not Comment In Bug Reports.

I'm going to file a bug report. I have the same problem with Webutation. I sent a message to its support, but have not heard back. Bug filed; Webutation and Web of Trust - WOT icons missing from Add-on Customize Manager https://bugzilla.mozilla.org/show_bug.cgi?id=1155413 Do Not Comment In Bug Reports.