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Cannot access some received emails on my PC - they're displayed, but cannot be opened

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by jzytnick

jzytnick
jzytnick
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All emails are displayed on the main page. However, starting this past week, some emails became inaccessible. They do not show a preview when I click once. And, when I double-click on those emails, they display the contact info from the last email I had looked at.

All emails are displayed on the main page. However, starting this past week, some emails became inaccessible. They do not show a preview when I click once. And, when I double-click on those emails, they display the contact info from the last email I had looked at.

Chosen solution

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

jzytnick
jzytnick Question owner
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Thanks Chris. That appears to have solved the problem. However, while the problem seems to have been resolved, I get the feeling that the problem emails might have disappeared from my Inbox. Unfortunately, I didn't record the date and time of those emails prior to the repair, though they were numerous, so I can't be 100% certain that they are gone. Fortunately, none of them were very important.

christ1
christ1
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If there was some sort of corruption it's quite possible that some messages are gone. Inbox is most susceptible to corruption. Therefore make sure to keep your Inbox as empty as possible to reduce the risk of losing messages. Creating backups on a regular basis is recommended as well. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Modified by christ1

jzytnick
jzytnick Question owner
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Thanks for the backup info and the initial assistance. I already back up the Thunderbird folder regularly and store the backup disk offsite.