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When I link file I get error message cannot save file to draft then I cannot send the message

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

morland
morland
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Using Hightail to link, I click link, the file uploads and the blue box appears in the email with the link but then when I try to send it I get an error message saying "Sending of message failed. There was an error attaching hightail.png. Please check if you have access to the file.".... Help!

Using Hightail to link, I click link, the file uploads and the blue box appears in the email with the link but then when I try to send it I get an error message saying "Sending of message failed. There was an error attaching hightail.png. Please check if you have access to the file.".... Help!

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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There could be a number of factors: under Tools/Account Settings/accountname/Copies & Folders, are drafts saved to an IMAP server folder or Drafts on Local Folders? The latter is recommended for IMAP accounts. Second, does the attachment size exceed your service provider's limits? Third, do you have ab anti-virus program scanning outgoing mail (disable that component if it's in place)?

Otherwise, there could be a bug in the Hightail implementation in TB.