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Can't find any wifi around, when there are plenty

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by crislevin

xabitubbi
xabitubbi
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When I try to connect a new wifi network, the phone starts to search for networks around. That "searching" process starts but never ends (more tan 10 minutes and counting). But when I decide to switch the wifi button to OFF, then, for only 0.30 seconds I can see all the networks around, but I have no time to select any.

When I try to connect a new wifi network, the phone starts to search for networks around. That "searching" process starts but never ends (more tan 10 minutes and counting). But when I decide to switch the wifi button to OFF, then, for only 0.30 seconds I can see all the networks around, but I have no time to select any.

All Replies (3)

Ralph Daub
Ralph Daub
  • Locale Leader
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Hi xabitubbi,

I'm sorry to hear you're having issues connecting to WiFi networks on your Firefox OS device.

Please reply to this message with the following information:

  • What is the model of your phone?
  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we have all the necessary information to investigate this behavior.

- Ralph

xabitubbi
xabitubbi Question owner
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Hi,

)

It's a qcom, Boot2Gecko 2.0.0.0.0-prerelease Build ID: 20141016183911.

Steps: 1. Settings > Wi-Fi. 2. Wi-Fi switched to ON. The device starts to search for any available network. Searching, searching, searching... with no end: no providing any results, nor saying that there are no networks around. 3. While still searching, I switch Wi-Fi OFF. 4. For milliseconds, at that moment, I can see the names of the networks around. But it's too quick and I am not able to move my finger to select any of them.

This happens now all the time. First times I used this mobile phone I was able to select wifi networks, but it's no longer possible.

crislevin
crislevin
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did you try to reboot the phone? I have similar problems but reboot usually fix it.